Restoration Manager

BELFOR Holdings Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision insurance

Paid holidays and time off

Job summary

BELFOR Holdings Inc. is seeking an experienced Field Operations Manager to lead restoration personnel and approve time entries impacting costs. You will oversee diverse projects, coordinate with estimators, and ensure quality at active sites.

Responsibilities include supervising crews, safety compliance, emergency response, and interdepartmental collaboration to drive customer satisfaction and project success. Must travel as needed and manage multiple priorities.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum 5 years' managerial experience in restoration, cleaning, or construction on commercial/industrial projects.
• Strong sense of urgency, professional appearance, and work ethic.
• Proficient with restoration management systems (Restoration Manager, DASH, Service Software, LUXOR).
• Hazardous material awareness including asbestos, lead paint, mold; IICRC water categories 2/3.

Responsibilities

• Supervise field restoration personnel and approve time entries affecting costs.
• Oversee multiple residential, commercial, industrial, and institutional projects.
• Provide technical explanations to clients, adjusters and inspectors.
• Coordinate with estimators/project managers; maintain customer contact.
• Manage job site visits, scheduling, and quality assurance.
• Lead safety and training, ensure compliance with SDS and OSHA standards.
• Handle after-hours emergencies and coordinating board-ups, water/fire damage.
• Work with local and national teams to drive satisfaction and growth.

Skills

Leadership

Project management

Communication

Customer service

Safety compliance

Education

Bachelor's degree

Tools

Restoration Manager

DASH

Service Software

LUXOR

Job description

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

Position Overview

This position is responsible for managing field restoration personnel. Additionally this position is responsible for reviewing and approving time entries for their team that impact job costs and billing, as well as assigned personnel time off requests. As needed you may be called to oversee large losses that require additional management and supervision.

Key Responsibilities

• Communicate professionally with customers, subcontractors, employees and insurance companies
• Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities
• Provide technical explanations to clients, adjusters, consultants and others
• Meet with estimators and project managers regularly to ensure accuracy of all work being performed and regular contact with customers is maintained
• Visit job sites as necessary to ensure quality
• Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds per staff capability.
• Provide constructive feedback and direction to complete tasks on time and within budget
• Ensure all work crews are appropriately uniformed
• Meet with municipal inspectors and secure needed permits as required
• Oversee all moisture mapping for water losses.
• Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism
• Respond to emergencies including after hour responses as necessary
• Develop and manage a sustainable contents operational process
• Conduct regular two-way assessments of staff performance
• Manage daily logistics and job assignments of field personnel and equipment
• Coordinate daily needs with temp staffing companies
• Coordinate job starts and schedule appointments with customers and clients
• Handle customer complaints that pertain to quality of work or performance of employees
• Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
• Attend BELFOR sponsored operations and safety training courses as required
• Other projects and duties as assigned

Experience and Qualifications

• Bachelor's degree in a related field, preferred
• Minimum 5 years' managerial experience with restoration, cleaning, and/or applicable construction industries on commercial, industrial, and/or institutional projects, or equivalent
• Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic
• Proficient with restoration industry management system (Restoration Manager, DASH, Service Software, LUXOR), or equivalent
• Hazardous material identification ability, including asbestos, lead paint, mold and IICRC unsanitary water categories 2, 3, and Special Situations strongly preferred
• Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations strongly preferred
• Willing to work nights and weekends and travel when necessary
• $500,000 single project capability and $1,000,000+ aggregate project capability
• Intermediate training and experience with two of the following:
  • Water Damage
  • Fire Damage
  • Contents Damage
• Advanced training and experience with one of the following:
  • Water Damage
  • Fire Damage
  • Contents Damage
• Familiarity of Material Safety Data Sheet (SDS) use preferred
• Experience with site-specific safety plans
• Satisfactory completion of OSHA Construction 30 hour course preferred
• Valid EPA Lead RRP Certified Renovator license preferred
• Knowledge of DOT requirements
• Eligible to operate a motor vehicle per BELFOR's vehicle policy
• Proficient with Microsoft Office programs (Outlook, Excel, and Word)
• Comprehensive understanding of customer service, principles and practices
• Work under time constraints to meet specific timelines

Physical Requirements

• Frequent lifting in excess of 50 lbs.
• Sustained periods of standing, walking, bending, and kneeling
• Access and mobility in tight spaces
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.