Restaurant Waitstaff

Neiman Marcus; Palo Alto (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Employee discount

Job summary

Neiman Marcus is seeking a Restaurant Server to provide warm, professional service in a luxury environment. You will guide guests through the dining experience, explain menu items, and maintain high hygiene and presentation standards throughout shifts.

Responsibilities include accurate order processing, collaborating with team members, and supporting daily restaurant operations. Flexibility to work evenings, weekends, and holidays is required, with a strong emphasis on guest satisfaction and

Qualifications

• High School diploma or GED preferred.
• Experience in serving food and beverage and following proper table service guidelines.
• Ability to work autonomously and be motivated.

Responsibilities

• Serves assigned seating section of dining area in a professional and gracious manner.
• Provides detailed information about menu items leveraging knowledge of food and culinary terminology.
• Uses knowledge of wine, beer, and spirits to assist guests.
• Interacts graciously with the public and handles multiple duties simultaneously.
• Participates in daily pre-shift meetings and follows POS procedures.

Skills

Customer service

Multitasking

Food & beverage knowledge

Effective communication

Flexibility

Education

High School diploma or GED

Job description

Who We Are

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

YOU WILL BE: The Restaurant Server serves Neiman Marcus customers in a warm, accommodating, and professional manner consistent to the high standards set by Neiman Marcus.

WHAT YOU WILL DO:

• Serves assigned seating section of dining area in a professional and gracious manner


• Utilizes thorough knowledge of food, including preparation and culinary terminology, to provide detailed information to customers about menu items


• Leverages knowledge of wine, beer, and spirits, including technical and service procedures


• Interacts graciously with the public and handles multiple duties at the same time


• Participates in daily pre-shift meeting


• Adheres to established accounting procedures for all transactions, including all authorized methods of payment, and maintains knowledge of the POS system


• Executes pre-shift, post-shift, and daily and weekly duties as assigned by supervisor


• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)


• Cleans and maintains restaurant and workstation


• Maintains the highest level of hygiene standards to include, but not limited to:


• Clean, pressed uniform jacket and accompanying clothing and shoes


• Clean and professionally styled hair and nails, maintained to avoid food contamination risks


• Exercises integrity with scheduling


• Punches in before and out after every scheduled shift


• Follows established procedure for schedule and shift changes


• Takes appropriate lunch breaks when applicable, punching accordingly


• Coordinates holiday, vacation, and any time off with management while considering the needs of the restaurant

WHAT YOU WILL BRING:

• High School diploma or GED preferred


• Experience in serving food and beverage and following proper table service guidelines


• Ability to work autonomously


• Motivated and results-driven


• Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook


• Thorough knowledge of food, including preparation and culinary terminology


• Ability to interact graciously with the public and handle multiple duties at the same time


• Exceptional customer service and problem-solving skills


• \"Win together\" mentality


• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds


• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation


• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate


• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)


• An amazing employee discount

Benefits

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $18.70 - $23.98*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.