Restaurant Team Member

Papa John's International , Inc.; Getty Heights (PA); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

Papa John's International, Inc. is hiring crew members to perform workstation duties and deliver high-quality products consistent with company standards. You will take orders, assist customers, and work with teammates to ensure a fast, friendly experience.

Team members must maintain appearance standards, manage cash and card transactions, and comply with safety guidelines while contributing to a positive work environment and efficient service during all shifts.

Qualifications

• Must demonstrate dependability and urgency in delivering results.
• Strong focus on customer service and satisfaction.
• Adaptability to handle changing tasks and priorities.
• Self-motivated with proactive problem solving.
• Ability to work well in a team environment and support colleagues.

Responsibilities

• Perform workstation duties, including making quality products and preparing ingredients.
• Take orders and provide quality customer service in person or by phone with a positive, professional demeanor.
• Assist teammates, maintain attendance, and complete closing duties including cleaning.
• Follow uniform and appearance standards and adhere to safety and security guidelines.

Skills

Commitment to Task

Customer Focused

Flexibility

Initiative

Teamwork

Cash management skills

Job description

Summary

Perform assigned workstation duties to ensure quality products and service are delivered to ourcustomers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook,Team Member Handbook, and with federal, state, and local laws and ordinances.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Perform assigned workstation duties including making quality products, preparingingredients, taking orders, providing quality customer service through positive andprofessional interaction with customers by phone or in person, and acting with a sense ofurgency in everything they do.


• Work as a team and assist each other by being on time for their shift, supporting otherworkstations during their shift and completing all closing duties, including cleaning, at theend of each shift. Enhance the company’s image by complying with uniform andappearance standards. Contribute to an atmosphere of teamwork, energy and fun.


• Accurately use the FOCUS System, process cash and/or credit card transactions.Support sales efforts by suggestively selling to increase the check average when taking anorder. Protect the company’s assets by maintaining organized, safe and clean work areas;comply with safety and security standards at all times.

Position Qualifications.

To perform this job successfully, team members must be able to perform each essential duty satisfactorily. The requirements listed below are representativeof the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

Competencies

• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takesresponsibility for actions and achieves results; overcomes obstacles.


• Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high levelof customer service; searches continually for ways to increase customer satisfaction (i.e.,customer feedback).


• Flexibility: Adapts and changes course of action when appropriate; effectively transitionsfrom task to task; deals well with unresolved situations, frequent change, delays, orunexpected events; maintains objectives amidst shifting priorities.


• Initiative: Takes action proactively; addresses issues or opportunities without supervision;focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,and a “can do” attitude.


• Teamwork: Works cooperatively with others to accomplish business goals and objectives;asks others for their ideas and opinions; supports team’s decisions; contributes to theteam’s efforts.

Functional Skills.

• Cash management skills

Physical Demands.

While performing the duties of this job, the team member is requiredto use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly andsimply/lightly with hands, and use fine finger dexterity. The team member is frequently requiredto bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, anduse head and neck in a twisting or static motion and to look up and/or down, push and/or pull,snd lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb,balance, and lift and/or move over 51 pounds.

Work Environment.

While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanicalparts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxicchemicals.

Additional Information

• Must be 16 years of age or older to perform the following duties at Papa John’s: pizzaloading, oven tending, pizza cutting, dough docking, and dishwashing.


• Must be able to work long hours, scheduled or unscheduled, which will include nights,weekends, and as emergencies arise


• Non-exempt, hourly position


• Provide additional documentation as required by individual states

Company Introduction

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.