Restaurant Team Member

Workstream; Alliance (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Tip income

Flexible schedules

Medical benefits

Paid vacation

Free meals

Uniforms provided

Paid training

Advancement opportunities

Team culture

Job summary

Old Carolina Barbecue Company in Ohio is seeking a Hospitality Associate to be the face of the front counter. You’ll greet guests, take orders, deliver meals, and help maintain a welcoming dining room.

No restaurant experience? Training provided. This role offers flexible full- or part-time hours with tips included and opportunities to advance within a growing team.

Qualifications

• Previous restaurant, hospitality, retail, or customer service experience preferred.
• Friendly, outgoing, and guest-focused personality.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and create a welcoming atmosphere
• Explain menu items, cooking methods, and specials
• Take guest orders accurately and efficiently
• Provide recommendations and suggestive selling when appropriate
• Deliver exceptional guest service during every interaction
• Resolve guest concerns professionally and promptly when needed
• Process cash, credit card, and electronic transactions accurately
• Operate point-of-sale systems and follow cash handling procedures
• Ensure orders are entered accurately and completely
• Coordinate with kitchen team members to support smooth service
• Expedite guest orders accurately and efficiently
• Deliver dine-in and carryout orders to guests
• Verify order accuracy before serving guests
• Help ensure timely service and a positive guest experience
• Maintain cleanliness and organization throughout the dining room
• Bus and clean tables as needed
• Restock beverage, condiment, and dining room stations
• Maintain restroom cleanliness and overall restaurant appearance
• Complete assigned cleaning and sanitation tasks
• Follow food safety, sanitation, and health department requirements
• Maintain a clean and safe work environment
• Follow company policies, procedures, and quality standards

Skills

Friendly demeanor

Guest-focused

Communication

Team player

Flexible

Education

High school diploma or GED preferred

Job description

Hospitality Associate | Front Counter Team Member

Old Carolina Barbecue Company (BBQ)

Full-Time or Part-Time Position

Pay: $15.00 - $18.00 per hour (includes tips)

Actual earnings may vary based on position, hours worked, and tip participation.

Be the Face of Old Carolina Barbecue Company.

Old Carolina Barbecue Company is looking for friendly, energetic individuals who enjoy connecting with people and creating exceptional guest experiences.

As a Hospitality Associate, you’ll be one of the first people our guests interact with. From greeting guests and taking orders to delivering food and maintaining a welcoming dining room, you’ll play a key role in creating the genuine hospitality that sets Old Carolina Barbecue Company apart.

Whether you have restaurant experience or are looking for your first opportunity in hospitality, we’ll provide the training, support, and opportunities needed to succeed.

About Old Carolina Barbecue Company

Old Carolina Barbecue Company was built on a passion for authentic barbecue and a commitment to great hospitality. Before opening our first restaurant in Massillon, Ohio, we started as a competitive BBQ team dedicated to perfecting the craft of slow-smoked barbecue.

While our home is in North Canton, Ohio, our recipes, traditions, and cooking techniques are inspired by the rich barbecue heritage of the Carolinas. Today, Old Carolina Barbecue Company proudly operates eight locations throughout Northeast Ohio and Pennsylvania, serving authentic BBQ made with quality ingredients, time-honored methods, and a genuine commitment to our guests.

As we continue to grow, we are looking for team members who are passionate about hospitality, teamwork, and creating memorable guest experiences.

Why Join Old Carolina Barbecue Company?

• Competitive hourly earnings that include tip income
• Flexible full-time and part-time schedules
• Medical, dental, and vision benefits for eligible team members
• Paid vacation for eligible full-time team members
• Free meals during shifts
• Company-provided uniforms
• Paid training
• Opportunities for advancement and promotion from within
• Supportive and team-oriented culture

The Opportunity

At Old Carolina Barbecue Company, hospitality is more than taking orders—it’s creating an experience that keeps guests coming back.

As a Hospitality Associate, you’ll learn valuable guest service, communication, teamwork, and restaurant operations skills while working in a fast-paced and fun environment.

Many of our leaders began their careers in hourly positions and advanced through hard work, reliability, and a commitment to serving others.

Key Responsibilities

Guest

• Greet guests warmly and create a welcoming atmosphere
• Explain menu items, cooking methods, and specials
• Take guest orders accurately and efficiently
• Provide recommendations and suggestive selling when appropriate
• Deliver exceptional guest service during every interaction
• Resolve guest concerns professionally and promptly when needed

Front Counter Operations

• Process cash, credit card, and electronic transactions accurately
• Operate point-of-sale systems and follow cash handling procedures
• Ensure orders are entered accurately and completely
• Coordinate with kitchen team members to support smooth service

Delivery & Expediting

• Expedite guest orders accurately and efficiently
• Deliver dine-in and carryout orders to guests
• Verify order accuracy before serving guests
• Help ensure timely service and a positive guest experience

Dining Room & Restaurant Maintenance

• Maintain cleanliness and organization throughout the dining room
• Bus and clean tables as needed
• Restock beverage, condiment, and dining room stations
• Maintain restroom cleanliness and overall restaurant appearance
• Complete assigned cleaning and sanitation tasks

Food Safety & Compliance

• Follow food safety, sanitation, and health department requirements
• Maintain a clean and safe work environment
• Follow company policies, procedures, and quality standards

Qualifications

Preferred Qualifications

• Previous restaurant, hospitality, retail, or customer service experience preferred
• Friendly, outgoing, and guest-focused personality
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Positive attitude and team-oriented mindset
• Dependable attendance and punctuality
• Strong attention to detail
• High school diploma or GED preferred

No experience? No problem. We are willing to train motivated individuals who are eager to learn and grow.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Ability to stand and walk for extended periods throughout the workday
• Ability to bend, stoop, kneel, crouch, and reach as needed
• Ability to regularly lift and carry up to 50 pounds
• Ability to work in a fast-paced restaurant environment
• Ability to communicate effectively with guests and team members

Work Schedule

This position may be offered as either full-time or part-time based on business needs and candidate availability. Flexibility to work mornings, afternoons, evenings, weekends, and holidays may be required based on operational needs.

This position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal and state laws.

Equal Opportunity Employer

Old Carolina Barbecue Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Applicants must be legally authorized to work in the United States.

Over 20 years ago, high school buddies Brian Bailey and Tim Hug discovered a world of sights, aromas, and tastes on a road trip to "The Cradle of Q" - the Carolinas. They discovered a not-so-secret world where recipes and techniques have been passed down through the generations in smokehouses, pits, and shacks. They fell in love with the mystique and the method, so Brian and Tim decided to bring Carolina low and slow BBQ up north to their native Ohio.
Everyone's welcome at Old Carolina, and when you walk through the door you’re greeted by a smiling crew member ready to take your order. And with our "love at first bite or we'll make it right" guarantee, we’ll do what it takes to ensure your meal is extraordinary. And when you leave, you’ll hear a "See ya next time!" Because after the first visit, you’re part of our family and we know you’ll be back.