RESTAURANT SUPERVISOR- Holiday Inn Houma

Expotel Hospitality; Houma (LA); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Holiday Inn Houma in Houma, LA is seeking a Restaurant Supervisor to oversee service in the Food and Beverage Outlets and assist the manager with training, motivation, and coaching of the staff. The role includes monitoring labor costs and maintaining service standards.

The position requires a high school diploma or equivalent and at least one year of progressive hotel experience, with supervisory experience preferred. Flexibility for long hours is expected.

Qualificações

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• At least one year of progressive experience in a hotel or related field required.
• Previous supervisory responsibility preferred.

Responsabilidades

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Expotel Hospitality Service standards and regulations for safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Be attentive, friendly, helpful, and courteous to all guests and staff.
• Ensure work areas are stocked and requisitions prepared.
• Keep work areas neat and clean and tables set to standards.
• Ensure quality control of all menus with regard to cleanliness and appearance.
• Assist in the outlets when necessary and ensure timely table service.
• Handle guest complaints or special requests and communicate to management as needed.
• Train and perform duties of all food and beverage outlet staff.
• Hold daily pre-meal meetings to monitor service and promote upselling.

Conhecimentos

Communication

Guest service

Supervisory leadership

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Sunlife Only Houma, LA, US

2 days ago Requisition ID: 1710

The Holiday Inn Houma, located at 1800 Martin Luther King Blvd, is now hiring for a Restaurant Supervisor.

JOB SUMMARY

The Outlet Supervisor is responsible for overseeing the service in the Food and Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

QUALIFICATION STANDARDS

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• At least one year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• At least one year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regard to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure communication with the oncoming shift.
• Handling guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote upselling.

Marginal:

• Check staffing levels and adjust according to business demand.
• Ensure property is free of trays and trash.
• Control payroll costs in food and beverage outlets.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.