RESTAURANT SUPERVISOR- CANTINA RIO

Santa Ana Star Casino; Santa Ana Pueblo (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

Santa Ana Star Casino in Santa Ana Pueblo, NM seeks a Restaurant Supervisor for Cantina Rio who will oversee front-of-house operations and lead a diverse team to deliver exceptional guest service. The role emphasizes training, standards, and guest satisfaction.

Responsibilities include training staff, enforcing standards, resolving guest concerns, and coordinating with the Food & Beverage Manager. Must hold NM liquor permit within 90 days; bilingual a plus; flexible schedule.

Qualifications

• High school diploma or GED required.
• 2+ years of job-related experience preferred.
• NM Liquor Service permit & Food handlers card within 90 days of hire.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills with a professional appearance.
• Must be able to work a flexible schedule, including weekends and holidays.
• Bi-lingual and multi-cultural experience preferred.
• Smartphone capable for company apps and communications.
• Must obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Responsibilities

• Functions as the trainer of all new front of house team members, ensuring training is consistent and all team members are properly trained.
• Communicates expectations to team members, providing guidance or corrective action.
• Address guests and team members' concerns and resolves conflicts.
• Communicates variances from established standards to the Food and Beverage Manager.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Directly supervises team members to ensure fulfillment of job responsibilities.
• Ensures time and attendance are reported correctly; prepares verbal or written documentation; completes all financial reports as necessary.
• Provides prompt, courteous, and friendly service to build personal relationships with guests.
• Performs other duties as assigned.
• Preference is given to qualified Santa Ana Tribal members.

Skills

Guest service excellence

Interpersonal communication

Leadership

Team training

Conflict resolution

Education

High school diploma or GED

Tools

POS system

Smartphone

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESTAURANT SUPERVISOR- CANTINA RIO

F&B - Cantina Rio Full Time Santa Ana Pueblo, NM, US

Job Summary:

The Restaurant Supervisor is responsible for the oversight of the front of house operations in the restaurants.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members.
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Functions as the trainer of all new front of house team members, ensuring that the training is consistent, and all team members are properly trained.
• Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action.
• Addresses guests and team members concerns and resolves conflicts.
• Communicates variances from established standards to the Food and Beverage Manager.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Directly supervises team members to ensure the fulfillment of job responsibilities as outlined.
• Ensures that time and attendance are reported correctly. Prepares any verbal or formal written documentation. Completes all financial reports as necessary.
• Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
• Performs other duties as assigned.
• Preference is given to qualified Santa Ana Tribal members.
• High school diploma or GED required.
• New Minimum of 2 years of job-related experience.
• Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills. Along with a Professional appearance.
• Must be able to work a flexible schedule, including weekends and holidays.
• Bi-lingual and multi-cultural experience preferred.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Essential Mental Functions

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Must be a Team Player.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks, and hear.
• Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
• Must be able to walk and stand for extended periods of time.
• Must be able to work well in fast paced, customer oriented environment.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• POS
• Smartphones, computers, laptop computers, and other traditional office equipment as required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.