Restaurant Supervisor - AM

Sonesta Hotels; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

HSA with company match

401(k) with company match

Paid vacation & sick time

Parental leave

Life insurance (company-paid)

Disability insurance (short/long-term)

Hospital indemnity & critical illness

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels is hiring an Outlet Supervisor in Columbus, OH. You will lead daily food & beverage outlet operations, coach teams, and uphold service standards that drive guest satisfaction.

The role emphasizes guest engagement, efficiency, and collaboration with culinary and operations teams to deliver exceptional dining experiences. The ideal candidate has hospitality leadership experience, strong communication, and a hands-on approach to service.

Qualifications

• Experience in restaurant, F&B, hotel, or outlet operations preferred.
• Leadership or supervisory experience in hospitality.
• Knowledge of POS systems, cash handling, and service standards.
• Strong guest service, communication, and teamwork abilities.

Responsibilities

• Oversee daily outlet operations across restaurants, cafés, bars, and lounges.
• Supervise, coach, and schedule Food & Beverage team members.
• Maintain high standards of food quality, service, and cleanliness.
• Collaborate with Culinary, Stewarding, Banquets, and leadership teams.
• Ensure guest concerns are resolved promptly and professionally.
• Support opening/closing, cash handling, POS use, and reporting.

Skills

Guest service

Communication

Interpersonal skills

Leadership

Team supervision

Tools

POS systems

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Our restaurants, cafés, bars, lounges, and dining outlets are a huge part of the guest experience — and our Outlet Supervisors help bring that experience to life every day. As an Outlet Supervisor, you’ll support the daily operations of our Food & Beverage outlets while leading teams, delivering exceptional service, and creating memorable guest experiences.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team leadership, and operational excellence. You’ll help oversee service standards, support daily operations, and ensure guests receive friendly, efficient, and high-quality hospitality from start to finish.

If you’re energetic, service-driven, team-focused, and passionate about Food & Beverage operations — we’d love to meet you.

What you’ll be doing

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all outlet operations.
• Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.
• Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.
• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
• Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
• Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.
• Support banquets, events, and high-volume service operations as needed.
• Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience preferred.
• Previous leadership or supervisory experience within hospitality or restaurant operations preferred.
• Strong guest service, communication, and interpersonal skills.
• Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong organizational, problem-solving, and team leadership skills.
• Positive attitude with a hands‑on, service‑focused leadership approach.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
• A passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.