Restaurant Supervisor
604 Hospitality Group
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Benefits offered by this job
Job summary
Restaurant 604 is seeking a Restaurant Supervisor to manage daily operations in Hawaii. You will ensure guest expectations are exceeded and oversee opening/closing procedures to uphold quality and food safety standards.
Responsibilities include leading FOH staff, explaining menu items, training new hires, maintaining cleanliness, and handling cash/payments. The role requires reliability, English proficiency, and physical endurance for shifts.
Qualifications
- Must be 18+ with a valid driver’s license and clean driving record.
- Ability to lift pots, pans, and other items up to 50 pounds frequently.
- Must demonstrate enthusiasm and commitment to guest satisfaction.
- Must be able to read and communicate in English clearly and effectively.
- Must perform simple math calculations and understand units and measures.
Responsibilities
- Perform all duties of any FOH staff member as needed.
- Explain menu details including specials, prep method, ingredients, portions and sides.
- Verify that menu items are prepared to company quality standards 100% of the time.
- Train new hires in service style and standard operating procedures including safety and sanitation.
- Assign daily side work and running side work for kitchen staff to ensure efficiency.
- Oversee cleanliness of staff and report health hazards and code violations.
- Ensure servers and crew are checked in/out according to policies.
- Assist in staff coverage and adjust staffing as needed to meet demand.
- Communicate operational updates or concerns to management.
- Resolve customer complaints promptly per guidelines.
Skills
Tools
Job description
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.
Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
A Restaurant Supervisor is responsible for managing the daily operations of the restaurant. Most importantly, ensure that guests expectations are not only met but exceeded. Additionally, a Restaurant Supervisor will be held accountable for proper opening and closing procedures as mandated by management to ensure that the establishment is up to 604 quality and food safety standards.
- Perform all duties of any FOH staff member, as needed.
- Understands and can accurately explain menu details including specials in regard to the preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
- Verifies that all menu items are prepared according to our company quality standards 100% of the time.
- Trains new hires in the service style of the Company and ensures standard operating procedures including safety and sanitation expectations.
- Assigns daily side work and running side work for kitchen staff to ensure the restaurant runs efficiently.
- Oversee cleanliness of staff in all areas of the restaurant and quickly correct and report any health hazards and code violations.
- Check food storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that all servers and crew members are checked in and out properly according to company policies.
- Assist in seeking to provide staff coverage in case of employee absence and adjust staffing as necessary to meet business demands.
- Communicate with the manager regarding any operational updates or concerns that would affect the business.
- Resolve customer complaints promptly and according to company guidelines.
- Ensure that staff report to work as scheduled while working with management in documenting any late or absent employees.
- Attend designated meetings and training.
- Pass all certification/training exams pertaining to job title.
- Good mathematical skills and basic computer knowledge.
- Take cash payments in exchange for services rendered.
- Process credit and debit card payments following training procedures.
- Count cash in the cash register at the end of each shift and ensure that it balances.
- Sort, count and wrap currency and coins and prepare for being deposited to the bank.
- Ensure that there is sufficient change available at the beginning of each day.
- Report all necessary operational information to the Manager at the end of each day
- Ensure that operations are MWR compliant.
- All other duties as assigned.
- Must be able to read and communicate in English clearly and effectively.
- Must be at least 18 years of age with a valid driver’s license and clean driving record.
- Must have the ability to lift pots, pans, products, and other items weighing up to 50 pounds frequently.
- Must demonstrate enthusiasm and commitment to guest satisfaction.
- Must have a valid health card or equivalent.
- Must be able to perform simple math calculations and understand units and measures.
- Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
- Must have the ability to stand and walk for extended periods of time.
- Must have the ability to lift, stoop, and bend.
- Must be reliable and punctual.
- Must be able to work well with others.
- Paid Time Off
- Emergency Days
- Referral Program
- Employee Discounts
- Skechers Direct Program
- Management Bonus Program
- Group Life InsuranceUniversal Life Insurance
- Short-Term Disability
- Employee Discounts
- Retail Discounts
- Dining Discounts
- Free issued uniforms for all positions.
- Skechers Direct Program
- Receive up to 30% discounts on Skechers work shoes. In-store or online with free shipping.
- Earn money just by referring friends and family to work at any 604 location.
Compensation: $19.00 per hour
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.
The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
Our success comes from the loyalty and dedication of our team, the 6-Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
To give back to our military and community by becoming the standard for the island dining experience.
Provide quality food, excellent service and the perfect setting served with Aloha.
Our passion for service is rooted in hard work, perseverance, and fun.
We are committed to raising the standard in every aspect of our restaurant.
Excellent service. Same taste. Genuine hospitality. Every day.
Our employees serve each other, our guests and lead by example to better our community.
Everyone is welcome and served with love (just like Grandma’s house).
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