Restaurant Supervisor

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with Company

Paid Time Off, Vacation and Holidays

Amazing hotel discounts

Job summary

The Restaurant Supervisor at TPG Hotels & Resorts oversees the hotel's bistro daily operations, leading servers and bartenders to deliver exceptional service.

You will ensure safety, cleanliness, and adherence to health standards while coordinating with front desk and management to provide seamless guest experiences.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Experience in supervisory or leadership role within hospitality or F&B.
• Strong communication and leadership skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Knowledge of health regulations and safety standards.

Responsibilities

• Supervise, train, and motivate staff to ensure excellent customer service.
• Assign duties to team members, monitor performance, and provide coaching.
• Conduct regular team meetings to communicate expectations and goals.
• Greet and assist guests, ensuring high guest satisfaction.
• Handle guest complaints and special requests professionally.
• Monitor service delivery and ensure adherence to hotel standards.
• Oversee day-to-day restaurant operations for smooth service.
• Manage inventory and place orders to maintain stock levels.
• Monitor food and beverage quality to meet standards.
• Ensure safety, cleanliness, and health regulations are followed.
• Maintain bistro and dining area cleanliness and organization.
• Monitor cash handling and POS transactions.
• Prepare reports on restaurant operations, sales, and guest feedback.
• Collaborate with front desk and management for seamless guest service.

Skills

Communication

Leadership

Customer service

Problem-solving

Multitasking

Hospitality knowledge

Food & beverage service

Education

High school diploma or equivalent

Hospitality degree preferred

Job description

TheRestaurant Supervisor is responsible for overseeing the daily operations of the hotel’s bistro, ensuring a high standard of service, efficiency, and guest satisfaction. This role involves managing a team of servers and bartenders, maintaining a clean and inviting environment, and ensuring that the bistro runs smoothly while upholding the hotel’s standards for quality and hospitality.

What you’ll be doing

• Supervise, train, and motivate staff to ensure excellent customer service.
• Assign duties to team members, monitor performance, and provide feedback and coaching.
• Conduct regular team meetings to communicate expectations, goals, and updates.
• Greet and assist guests as needed, ensuring a high level of guest satisfaction.
• Handle guest complaints and special requests in a professional and efficient manner.
• Monitor service delivery and ensure staff adhere to hotel standards for quality and hospitality.
• Oversee the day-to-day operations of the restaurant, ensuring smooth service flow.
• Manage inventory and ensure stock levels are maintained, placing orders as necessary.
• Monitor food and beverage quality to ensure they meet hotel and health standards.
• Ensure all safety, cleanliness, and health regulations are adhered to by staff.
• Maintain cleanliness and organization in the bistro and dining areas.
• Ensure compliance with food safety standards and proper food handling procedures.
• Monitor and manage therestaurants cash handling and point-of-sale transactions.
• Prepare reports onrestaurant operations, sales, and guest feedback for management.
• Work closely with the hotel’s front desk and management teams to ensure seamless service for hotel guests.

Skills and Abilities

• High school diploma or equivalent; a degree in hospitality or related field is preferred.
• Previous experience in a supervisory or leadership role within a hospitality or food and beverage environment.
• Strong communication and leadership skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of food and beverage service, health regulations, and safety standards.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Full benefits package for full-time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Part-Time Benefits Also Available!

*Benefits vary by location*

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.