Restaurant Shift Supervisor

MOD Pizza, Inc.; Pasadena (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Time

401(k) retirement

Free pizza, salad, and beverages

Pet Insurance

Gym membership discount

Free counseling sessions

Job summary

MOD Pizza, Inc. is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts, train new hires, and implement MOD's standards.

You will ensure guest satisfaction, manage deployment, and support management to deliver the best MOD experience on every shift. This role requires at least 1 year of customer service or restaurant experience, a proven mentoring ability, and the capacity to work at least 18 hours per week across 3 shifts.

Qualifications

• Minimum of one year of customer service or restaurant experience.
• Proven ability to mentor, train or lead.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven ability to follow and enforce processes and standards; coachions with compassion.
• Ability to stay calm in high volume periods.
• Food safety and/or alcohol certification within 30 days where required by law.
• Written and oral communication proficiency.
• Able to work at least 18 hours per week across a minimum of 3 shifts.

Responsibilities

• Ensure the right squad member is in the right place and perform deployment.
• Train newly hired/promoted squad and support new program rollouts.
• Maintain operating systems and equipment to meet restaurant goals.
• Ensure food safety using MOD tools and standards.
• Listen and resolve squad member and guest concerns; escalate as needed.
• Manage cash within the shift accurately.
• Take inventory and place orders as needed.
• Follow opening/midday/closing checklists and use tools to complete tasks.

Skills

Customer service

Mentoring

Decision making

Clear communication

Calm under pressure

Tools

Food safety certification

Job description

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We Call it Spreading MODness, where each pizza powers possibilities!

Compensation: $16.83/hour when combining hourly wage of $13.25 and average tips of $3.58/hour earned at this location!

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD's purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Required Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.

At our table, everyone has a place. MOD is what you make it - be individual, be you!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD's values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.