Restaurant Shift Supervisor

MOD SUPER FAST PIZZA, LLC.; Hanover (York County); On-site; USD 18,593 - 26,481; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

401(k) retirement

Free pizza, salad and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. is seeking a Shift Supervisor in Hanover to lead restaurant operations during shifts, train new hires, and uphold MOD standards to deliver outstanding guest experiences. You will guide the squad, ensure smooth daily operations, and model MOD’s purpose in every interaction.

You will deploy staff, manage cash, and support inventory with the GM, while maintaining safety and quality. This role requires strong leadership, communication, and the ability to thrive in a

Qualifications

• Must have at least 1 year of customer service or restaurant experience.
• Proven ability to mentor, train or lead others.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven ability to follow processes and coach others compassionately.
• Ability to stay calm during high volume periods.
• Must obtain food safety and/or alcohol certification within 30 days where required by law.
• Strong written and oral communication skills.
• Availability to work at least 3 shifts and 18 hours per week, including peak times.

Responsibilities

• As assigned, train new squad members and support new program rollouts.
• Lead the shift to ensure a welcoming, clean, and high-standard restaurant.
• As part of the leadership team, maintain operating systems and equipment.
• Ensure food safety practices in Back of House and Front of House.
• Address squad member and guest concerns and escalate when needed.
• Manage cash within the shift accurately and securely.
• Take inventory and place orders in coordination with the GM.
• Complete shift checklists and use tools to meet timely requirements.
• Review emails for updates from MOD and other sources for the squad's efficiency.

Skills

Customer service

Mentor

Decision making

Communication

Leadership

Reliability

Job description

Compensation: $16.36/hour when combining hourly wage of $13.25 and average tips of $3.11/hour earned at this location!

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Discounted gym membership
• Free counseling sessions

Overview

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

As a Shift Supervisor you have an ownership mentality to ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD’s overall standards. Lead the shift by doing the following key tasks:

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Required Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

Nearest Major Market: York PA

Nearest Secondary Market: Lancaster

Job Segment: Food Service, Operations, Hospitality