Restaurant Shift Supervisor

Perkins American Food Co.; Billings (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Educational Assistance with DeVry U. &

Job summary

Perkins Restaurant & Bakery is seeking a team member to greet and serve guests, manage seating and orders, and uphold safety and sanitation standards. You will assist with training, handle payments, and help maintain high guest satisfaction through attentive service and proactive problem solving.

The role emphasizes teamwork, flexibility in scheduling, and commitment to quality food and guest care in a fast-paced environment.

Qualifications

• Customer service skills demonstrated in a restaurant setting.
• Clear communication with guests and team members.
• Ability to juggle multiple tasks during peak times.
• Accurate cash handling and payment processing.
• Adherence to sanitation and safety standards in all duties.

Responsibilities

• Greet, seat, and serve guests to ensure a positive dining experience.
• Resolve guest complaints promptly and professionally.
• Handle cash, credit cards, Gift cards, and payments accurately.
• Maintain facility and equipment through preventive maintenance and safety measures.
• Monitor food temperatures to prevent foodborne illness and ensure quality.
• Train employees during shifts to ensure proper performance.
• Ensure menu items are prepared and served to standards.
• Identify and address system or process issues affecting guest satisfaction.
• Communicate with the Manager on Duty regarding issues and improvements.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Sanitation & safety

Tools

Cash register

Job description

BE A PART OF OUR SUCCESS!

• Educational Assistance with DeVry University with complimentary laptop**


• Immediate Family Members are also eligible


• Competitive Pay with Service Award Incentive


• Get paid daily through Daily Pay!


• Comprehensive Health Benefits including Medical, Dental, Vision, and more!***


• 401(k) retirement savings with company match


• Flexible Schedule


• All you can eat pancakes + meal discounts!


• Employee Discount Program


• Development Pathway: Step by step process to grow your career


• 3 College Credits hours for completing manager training****

Benefits:

• Health insurance


• Opportunity for advancement


• Parental leave


• Training & development


• Vision insurance


• Wellness resources


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Flexible schedule

BE A PART OF OUR SUCCESS!

• Educational Assistance with DeVry University with complimentary laptop**


• Immediate Family Members are also eligible


• Competitive Pay with Service Award Incentive


• Get paid daily through Daily Pay!


• Comprehensive Health Benefits including Medical, Dental, Vision, and more!***


• 401(k) retirement savings with company match


• Flexible Schedule


• All you can eat pancakes + meal discounts!


• Employee Discount Program


• Development Pathway: Step by step process to grow your career


• 3 College Credits hours for completing manager training****

Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.

Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit.

If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!

Position Description

• Ensures that all guests are properly greeted, seated, and served.


• Accountable for proper resolution of all guest complaints.


• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.


• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.


• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.


• Trains employees during shift to guarantee proper and productive performance.


• Takes responsibility and verifies that all menu items are prepared and served according to standards.


• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.


• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.


• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls.

Qualifications:

• Basic skills such as sanitation, safety, and customer service taught through in-house training


• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register


• Must be able to communicate clearly


• Must be able to coordinate multiple tasks simultaneously

Physical Requirements / Environment / Work Conditions:

• Must have high level of mobility/flexibility


• Must be able to work irregular hours under heavy stress/pressure during peak times


• Must possess a high level of coordination


• Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet


• Must be able to fit through an opening 30\" wide


• Requires frequent reaching, bending, pushing and pulling


• Exposure to heat, steam, smoke, cold and odors


• Requires continual standing and walking

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.