Restaurant Shift Manager: Lead Crew & Fan-First Service

Dairy Queen; Benton (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen in Benton, AR seeks a customer-focused crew supervisor to lead fast-paced restaurant operations and deliver fan-first service. The role emphasizes coaching, training, and maintaining high standards of cleanliness and safety on shift.

You will oversee specific areas, support the GM and managers, and ensure a positive work environment while prioritizing speed, accuracy, and friendly service to all fans.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience.
• ServSafe certification required or certifiable.
• Ability to supervise areas during shifts and train staff.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

QSR Experience

Supervisor skills

Training & coaching

Food safety knowledge

Customer service excellence

Education

High School diploma or equivalent

Job description

Dairy Queen in Benton, AR seeks a customer-focused crew supervisor to lead fast-paced restaurant operations and deliver fan-first service. The role emphasizes coaching, training, and maintaining high standards of cleanliness and safety on shift.

You will oversee specific areas, support the GM and managers, and ensure a positive work environment while prioritizing speed, accuracy, and friendly service to all fans.