Restaurant Shift Manager

Dairy Queen; Searcy (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic and positive individuals to join their team. This role focuses on providing exceptional customer service in a fast-paced environment while leading the crew to deliver quality experiences for fans. Responsibilities include managing specific restaurant areas, training team members, and ensuring a safe and inviting atmosphere. If you thrive in a dynamic setting and enjoy creating smiles, this opportunity is perfect for you. Join a team that values fun, accountability, and a commitment to excellence!

Qualifications

• 6+ months of experience in a high volume quick service restaurant.
• Must be ServSafe certifiable and knowledgeable in food safety.

Responsibilities

• Deliver exceptional customer service and exceed fan expectations.
• Assist in managing restaurant areas and training crew members.
• Maintain a clean, safe, and inviting environment for fans.

Skills

Customer Service

Team Leadership

Food Safety Knowledge

Problem Solving

Organization

Education

High School Diploma or Equivalent

Job description

Job Details Job Location: Searcy - Searcy, AR Salary Range: Undisclosed

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Model performance standards for all team members and workstations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable
• Highly organized and detail-oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!