Restaurant Shift Leader: Guest Experience & Team Safety

McDonald's Restaurants Limited; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Education through Archways to Opp.

Medical, dental and vision coverage

Short- and Long-Term Disability

Local Area Attractions Discounts

Free Meals

Free Uniforms

Job summary

McDonald's shift manager positions are available in our Springfield-area restaurants operated by a franchisee. You will lead shifts, manage crew schedules, and uphold McDonald’s standards for guest experience and food safety.

Ideal candidates have prior managerial experience, are 18 or older, and thrive in a fast-paced environment. Benefits include education through Archways to Opportunity, insurance options, and discounts. Join us to drive service excellence across all shifts.

Qualifications

• Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment, but not a requirement.
• You must be 18 years or older to be a manager in our restaurants.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results oriented: Drive and expect a high level of performance from the team.
• The ability to communicate effectively and anticipate customer needs; and
• To be a successful Shift Manager, you’ll need: Passion for helping and serving others, Strong customer service and support focus, The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment.

Skills

Customer service

Communication

Leadership

Decision making

Team leadership

Job description

McDonald's shift manager positions are available in our Springfield-area restaurants operated by a franchisee. You will lead shifts, manage crew schedules, and uphold McDonald’s standards for guest experience and food safety.

Ideal candidates have prior managerial experience, are 18 or older, and thrive in a fast-paced environment. Benefits include education through Archways to Opportunity, insurance options, and discounts. Join us to drive service excellence across all shifts.