Restaurant Shift Leader (Evenings)

Rackson Restaurants; New Haven (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

401(k) match

Medical insurance

Paid time off

Leadership development

Scholarships

People-first culture

Job summary

Rackson Restaurants in New Haven, CT is seeking a Restaurant Shift Leader for evening hours. The role reports to the Restaurant General Manager and guards store operations, guest service, and brand standards.

Responsibilities include supervising staff, handling cash, and training others while supporting the management team to execute the business plan. Availability for evenings and late nights is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent or restaurant management experience.
• Previous fast food restaurant experience required.
• English communication is required; Spanish helpful.
• Strong leadership and calm professionalism in challenging situations.
• Willing to learn all areas of restaurant operations & work multiple stations.
• Must have reliable transportation and be available evenings/weekends/holidays.
• Physical ability to lift up to 50 pounds and stand long periods.

Responsibilities

• Oversee restaurant activities during shift to ensure smooth operations.
• Interact with guests, supervise staff, manage cash, and maintain cleanliness and safety.
• Collaborate with Management Team to execute business plan and train others.
• Resolve issues promptly while enforcing policies and procedures.
• Lead with empathy and teamwork; identify and develop talent for future roles.
• Ensure compliance with labor laws and regulations.

Skills

Leadership

English communication

Team motivation

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

POS Systems

Cash handling

Job description

• Medical, dental, vision Insurance

• Burger King Careers
• BKC-01448
• Restaurant Shift Leader (Evenings)

Restaurant Shift Leader (Evenings)

Full-timePart-time

$17.25 - 19.25 per hour

This location is seeking managers with availability to work evening and late-night hours.

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands‑on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Essential functions include, but are not limited to:

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our all‑star team!

Burger King - BKC-01448

169 Whalley Ave, New Haven, CT 06511, USA