Restaurant Shift Leader — Elevate Service & Operations

Wendy; Georgia; On-site; USD 42,000 - 55,000; Full time

Job summary

Wendy is seeking a Shift Manager to lead daily operations in our Georgia location. This role drives opening/closing routines, ensures food safety, and supports the management team with staff training and performance.

The Shift Manager will supervise crew members and trainers, manage cash handling, and help maintain service quality to delight every customer. A ServSafe certification by the end of training is required.

Qualifications

• Must be at least 18 years old.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• Ability to multi-task in a fast-paced environment.
• Must be able to stand for prolonged periods.
• ServSafe certification by end of training.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register at open and verifying cash at close.
• Perform walk-through to ensure restaurant is ready to open/close and/or rush-ready.
• Supervise crew members and Team Trainers to maximize retention.
• Ensure compliance with company policies to delight customers.
• Onboard new hires in Workday and coordinate with management for staffing.

Skills

Customer service

Team supervision

Cash handling

Operational excellence

Education

High School Diploma or GED

Job description

Wendy is seeking a Shift Manager to lead daily operations in our Georgia location. This role drives opening/closing routines, ensures food safety, and supports the management team with staff training and performance.

The Shift Manager will supervise crew members and trainers, manage cash handling, and help maintain service quality to delight every customer. A ServSafe certification by the end of training is required.