Restaurant Shift Leader

Potbelly Sandwich Works

Portland (OR)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Group life insurance

Job summary

A popular sandwich shop is seeking a Shift Leader in Portland, Oregon, to manage daily operations and lead a team. The ideal candidate should have at least 1 year of supervisory experience in a restaurant or retail environment, exceptional customer service skills, and a high school degree. Responsibilities include training staff, ensuring product quality, and managing food costs. This full-time role offers a dynamic work environment focused on customer satisfaction.

Qualifications

Minimum of 1 year supervisory experience in a restaurant or retail environment.
Must pass a Food Safety Certification course.
Ability to comprehend and communicate in English.

Responsibilities

Lead Associates to execute outstanding product quality and customer service.
Manage and organize the line and delegate duties to Associates.
Control food costs, labor, waste, and cash on the shift.

Skills

Exceptional customer service skills

Strong communication skills

Strong organizational skills

Ability to train and coach others

Strong leadership skills

Education

High School degree

Job description

Overview

Job Title: Shift Leader

Department/Function: Operations

Location: Field, in Shop

Report to: General Manager/Assistant Manager

Details: Nonexempt

Travel Requirements: Rarely

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food.

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

General Description

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:

Focus

People: Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. Know and support appropriate personnel policies, labor laws and safety procedures. Ensure all security procedures are executed (safe procedures, open/close procedures etc.). Transitions into opening/closing duties.
Customers: Make customers really happy. Resolve customer complaints/issues. Empowers Associates to make sure all customers leave happy. Execute and support all food safety requirements and practices.
Sales: Lead Associates to open, transition, and close shifts without supervision. Manage and organize the line and delegate duties to Associates. Know and uphold standards for product quality. Work the line as needed. Ensure back-of-the-house procedural standards are met. Promote sales on the shift through executing the marketing plan within the four walls.
Profits: Control food costs, labor, waste, and cash on the shift. Count drawers and follow proper daily cash handling procedures.

Essential Physical Functions

Must have the ability/stamina to work a minimum of 40 hours a week.
Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
Must be able to exert well-paced and frequent mobility for periods of up to five hours.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
Must be able to tolerate higher levels of noise from music, customer and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

Experience, Education And Behaviors

Must represent Potbelly Advantage and Our Values.
Minimum of 1 year supervisory experience in a restaurant or retail environment.
Minimum educational requirement: High School degree.
Must be able to work a minimum of 2 opens and/or closes per week.
All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. Certification requirements vary by state (Illinois: Illinois Department of Public Health; other states: ServSafe, National Registry of Food Safety Professionals or Prometric). If the certification requirements are not passed after two attempts, the individual will not be qualified to perform in a Shift Leader or Management capacity.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Exceptional customer service skills.
Strong communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Strong interpersonal skills.
Ability to train and coach others. Strong leadership skills and ability to work as a team.

Note: You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.

Seniority level