Restaurant Shift Leader

Potbelly Sandwich Works; Ogden (UT); On-site; USD 21,352 - 23,419; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental benefits

Vision benefits

Group life insurance

Job summary

Potbelly Sandwich Works is hiring a Shift Leader in Ogden, Utah. This role entails managing a team to ensure product quality, customer satisfaction, and operational efficiency. Ideal candidates should have supervisory experience and a strong customer service orientation.

Responsibilities include leading shifts, managing food and cash control, and training associates. The position requires excellent communication and leadership skills, and comes with benefits, including medical and dental coverage.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Ability to train and coach others.
• Strong interpersonal skills.

Responsibilities

• Lead Associates on shifts, including assigning tasks and providing feedback.
• Delight customers with great food and good vibes.
• Control food costs, labor, waste, and cash on the shift.

Skills

Customer service skills

Leadership skills

Communication skills

Organizational skills

Education

High School degree

Job description

Earn $15.50 to $17 plus tips! – Based on skills and qualifications.

Job Title

Shift Leader

Department / Function

Operations

Location

Field, in Shop

Report To

General Manager / Assistant Manager

Employment Type

Nonexempt

Travel Requirements

Rarely

General Description

Leads and behaves according to Potbelly Values. Leads the shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follows standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:

FOCUS – People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.).
• Transitions into opening/closing duties.

FOCUS – Customers

• Delight customers with great food and good vibes.
• Resolve customer complaints and issues.
• Empower Associates to make sure all customers leave delighted.
• Execute and support all food safety requirements and practices.

FOCUS – Sales

• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.

FOCUS – Profits

• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8–9 hours a day and sit for 1–2 hours a day.
• Must be able to exert well‑paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to oversee a fast‑paced, high‑volume, customer‑focused restaurant through coordination of schedules, problem‑solving, maintaining cleanliness, training employees and providing great customer service.

Experience, Education, and Behaviors

• Must represent Potbelly Values.
• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, they will not be qualified to continue to perform in a Shift Leader or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi‑task.
• Strong interpersonal skills.
• Ability to train and coach others.
• Must demonstrate strong leadership skills at all times.
• Must be a strong team‑player.
• Ability to manage a fast‑paced, high‑volume shift while providing excellent customer service.

Benefits

Sound Sandwich offers comprehensive medical, dental, and vision benefits, along with group life insurance for eligible salaried and hourly employees.

Potbelly is an equal opportunity employer and provides a safe and inclusive workplace for all qualified applicants.