Restaurant Shift Leader

Workstream; McKinney (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Flexible schedule

Paid training

Employee discounts

Tip pool

Job summary

Potbelly Sandwich Works is hiring a highly skilled Restaurant Shift Leader for our West McKinney location in McKinney, TX. The role focuses on leading a fast-paced team, ensuring quality food, and delivering outstanding customer service.

Training and growth opportunities are offered as part of a supportive, fun, and dynamic shop culture. Expect a minimum of 1 year supervisory experience in food service, a strong work ethic, and the ability to manage multiple stations while upholding cleanliness

Qualifications

• Minimum of 1 year of supervisory experience in a restaurant or retail environment.
• At least 18 years old with a positive, customer-focused attitude.
• Strong leadership and communication skills in a fast-paced environment.
• Ability to manage multiple tasks and stations efficiently.
• Commitment to personal hygiene and professional appearance.
• Willingness to complete required food safety training.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must have the ability/stamina to work a minimum of 40 hours a week.

Responsibilities

• Lead and motivate team members to deliver fast, friendly, and accurate service.
• Oversee daily operations including food preparation, cash handling, and station management.
• Ensure high standards of cleanliness and safety throughout the restaurant.
• Handle customer orders, inquiries, and resolve complaints with enthusiasm and professionalism.
• Support training and development of team members to maintain excellent service quality.

Skills

Leadership

Customer service

Communication

Multitasking

Professional appearance

Job description

NOTE: This position does not begin until August 13th, as the site is still finishing construction.

We look forward to reviewing your application, and we are very excited to bring Potbelly to the West McKinney neighborhood!

Potbelly Sandwich Works - Urgent Hiring for a Highly Skilled, Dynamic Restaurant Shift Leader

Are you seeking a fun, loving, and enthusiastic workplace where your leadership skills can shine? Do you thrive in a fast-paced environment delivering delicious food and excellent service? If yes, Potbelly Sandwich Works has an immediate opening perfect for you!

Founded in Chicago in 1977, Potbelly Sandwich Works has expanded to over 450 locations nationwide. Join our dynamic team and enjoy flexible scheduling, employee discounts, paid training, and the chance to develop valuable skills in restaurant leadership, customer service, and team management.

Key Responsibilities

• Lead and motivate team members to deliver fast, friendly, and accurate service
• Oversee daily operations including food preparation, cash handling, and station management
• Ensure high standards of cleanliness and safety throughout the restaurant
• Handle customer orders, inquiries, and resolve complaints with enthusiasm and professionalism
• Support training and development of team members to maintain excellent service quality

Qualifications & Skills

• Minimum of 1 year of supervisory experience in a restaurant or retail environment
• At least 18 years old with a positive, customer-focused attitude
• Strong leadership and communication skills in a fast-paced environment
• Ability to manage multiple tasks and stations efficiently
• Commitment to personal hygiene and professional appearance
• Willingness to complete required food safety training
• Must be able to exert well‑paced and frequent mobility for periods of up to five hours
• Must have the ability/stamina to work a minimum of 40 hours a week

Work Environment & Benefits

• Flexible schedule including weekdays, weekends, day and night shifts
• Paid training to support your growth and success
• Employee discounts on our delicious menu items
• Opportunity to earn tips through the shop’s tip pool
• Supportive, fun, and dynamic team culture

Location: West McKinney #676 3200 S Stonebridge Dr Ste 108, McKinney, TX 75070, USA

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.

This position is eligible to participate in the shop's tip pool, distributed proportionally by hours worked.

This job description is not an exhaustive list of all duties, responsibilities, or requirements, and may be modified at any time at the Company's discretion. It does not constitute an employment contract and does not alter the at-will nature of employment.

The Company will make reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role, unless doing so would create an undue hardship.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

Founded in Chicago in 1977, Potbelly Sandwich Works began as a small antique store where the owner served toasted sandwiches to customers on a refurbished potbelly stove. Today, it boasts over 450 locations across the United States, all built on a simple belief: great food, served with warmth, makes people happy.