Restaurant Shift Leader

Hoogland Restaurant Group; Knoxville (TN); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Company-paid Life Insurance

Paid Time Off

401(k) with company match of 50%

Free employee meals

Full/Paid Training

Growth opportunities

Descripción de la vacante

Hoogland Restaurant Group seeks a motivated Shift Leader for Marco's Pizza to drive daily operations, lead a team, and uphold quality and cleanliness standards. You will manage shift duties, support marketing efforts, and ensure excellent guest experiences in a fast-paced setting.

The role focuses on leading people, maintaining product quality, and controlling costs while delivering friendly, efficient service. 18+ years of age required; benefits and growth opportunities offered.

Formación

• Experience leading a team in a fast-paced restaurant.
• Proven ability to train new staff on processes and policies.
• Strong guest service orientation and problem-solving skills.

Responsabilidades

• Open and close shifts without supervision.
• Lead and delegate duties to team members each shift.
• Maintain standards for product quality, speed, cleanliness and sanitation.
• Ensure deposits and cash handling procedures are secure and accurate.
• Deliver outstanding guest service and resolve complaints promptly.
• Control food costs, labor, waste and cash while leading shifts.
• Support local store marketing and promotions.

Conocimientos

People leadership

Customer service

Cash handling

Shift management

Training

Descripción del empleo

Do you love working with people? Are you looking for a fun environment where you can grow in your career?Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic, goal-oriented team members who are passionate about people and results! Join a management team that believes in our mission - serving one meal, one family, one neighborhood at a time. We strive to be better and faster than anyone else.Hoogland Restaurant Group is the largest franchise owner of Marco’s Pizzas in the US with over 100 locations. We provide an environment where you will excel both professionally and personally and have opportunities to continue to grow with the company.As the shift leader, you will lead people, ensure we execute outstanding product quality and customer service, build sales and control costs for the restaurant.PeopleDemonstrate and reinforce Marco's leadership behaviors and values.Create an environment that promotes the company culture and philosophies to attract, retain and develop our people.Train team members on company processes, customer service, and updated policies and procedures to ensure we are a world class operation.Sales and ProductEnsure standards are maintained for product quality, service speed, cleanliness and sanitation.Manage and organize all positions each shift and delegates duties to team members.Support production as needed.Support local store marketing and promotions.LeadershipOpen and close shifts without supervision.Ensure standards are maintained for product quality, service speed and quality, cleanliness and sanitation.Ensure proper security and verification procedures are met when handling deposits and the contents of the safe.Deliver great guest service every time and resolve customer complaints and issues as they arise.Control food costs, labor, waste, and cash while leading shifts.Responsible for accurate daily deposits and cash handling procedures.What we will offer to you:Competitive compensation and benefitsMedical, Dental and Vision InsuranceCompany Paid Life InsurancePaid Time Off401(k) with company match of 50%Plus…Eat for FREE with our employee meal plan - enjoy a delicious pizza or sub sandwich on the house!Full/Paid TrainingGrowth Opportunity - opening 30 new locations in the next 5 years!Much, much more!Requirements:Desire to ensure happiness of our customersAbility to lead a team to produce high quality services and product18+ years of age#HFManagers