Restaurant Shift Lead - MA

Qdoba Restaurants; Boston (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k for eligible employees

Tuition reimbursement

PTO including vacation and sick

Job summary

A popular fast-casual restaurant in Boston seeks a Shift Lead to oversee daily operations, ensuring excellent guest service and compliance with standards. The ideal candidate has a high school diploma and 6+ months of restaurant experience, with communication skills in English required and Spanish preferred. Responsibilities include training team members and addressing guest concerns effectively. The role offers a pay range of $17 to $19/hour and includes benefits such as medical, dental, and PTO.

Qualifications

• Must complete Shift Lead training classes.
• Must be ServSafe certified in certain states.
• 6+ months of restaurant operations experience required.

Responsibilities

• Execute restaurant operations and maintain brand image.
• Ensure compliance with policies and regulatory requirements.
• Train employees to execute company operational standards.
• Interact with guests and resolve complaints professionally.

Skills

Communication in English

Spanish comprehension

Reading

Writing

Math skills

Computer/POS skills

Education

High school diploma or equivalent

Job description

Pay Range: $17 - $19 /hour

POSITION SUMMARY

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to identify and train internal candidates for Shift Lead positions.
• Assist in the training of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance.

QUALIFICATIONS

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience:

• 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

Additional

• If opting to deliver catering orders, you must:
• Have an operable personal cell phone
• Use your personal cell phone to track (via app or text) when departing the restaurant with a catering order and upon delivery completion, in accordance with company safety procedures (no device usage while actively driving)

REASONABLE ACCOMMODATION

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Pay Range: $17 - $19 /hour

Benefits

• Medical, Dental, Vision, & 401k for eligible employees
• PTO (including vacation and sick where eligible)
• Tuition reimbursement

Privacy Policy

https://www.qdoba.com/privacy

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.