Restaurant Shift Lead: Drive Ops & Guest Experience

Taco Cabana - 20339; Sugar Land (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Cabana - 20339 Shift Leader is responsible for assisting the management team in achieving restaurant goals and maintaining guest service during your shift. You perform duties similar to hourly staff in a leadership capacity, with duties aligned to the Assistant Manager except hiring and termination.

You will supervise restaurant team members, ensure safety, train staff, handle cash and deposits, and participate in meetings and certifications.

Qualifications

• Experience leading a restaurant or food-service team is preferred.
• Ability to supervise and train hourly staff on shift.
• Strong communication and guest service skills to resolve issues promptly.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures.
• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints.
• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.).
• Recommend disciplinary action for hourly team members
• Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.

Skills

Leadership

Customer service

Communication

Cash handling

Reading receipts

Team training

Education

High School Diploma or GED

Job description

Taco Cabana - 20339 Shift Leader is responsible for assisting the management team in achieving restaurant goals and maintaining guest service during your shift. You perform duties similar to hourly staff in a leadership capacity, with duties aligned to the Assistant Manager except hiring and termination.

You will supervise restaurant team members, ensure safety, train staff, handle cash and deposits, and participate in meetings and certifications.