Restaurant Service Manager

Tumble 22; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free meals

Sweet discounts

Job summary

Tumble 22 is seeking a Service Manager to oversee all Front of House operations and deliver Legendary Service. You will lead training, manage staff performance, and ensure compliance with safety and liquor laws in a fast-paced Texas restaurant.

Join a people-first culture that values teamwork, professional growth, and guest satisfaction. Expect competitive pay, employee perks like free meals, and a supportive work environment designed for advancement.

Qualifications

• Experience leading front-of-house in a busy restaurant.
• Ability to train and develop staff and managers.

Responsibilities

• Drive sales and guest satisfaction through excellent service.
• Enforce policies and ensure cleanliness and guest safety.
• Direct Front of House training and performance management.
• Manage liquor cost and enforce Texas alcohol laws.
• Recruit, interview, and hire Front of House staff; schedule shifts.
• Create a positive culture and incentivize staff.
• Ensure safe food-handling procedures.

Skills

Leadership

Staff coaching

Customer service

Decision making

High-volume operations

Tools

Toast POS

MS Office

Restaurant management software

Job description

Tumble 22 is a people-first company. We are looking for a Service Manager to oversee all Front of House operations and be responsible for providing our guests with Legendary Service. We are passionate about teamwork, fried chicken, pie, hospitality, and professional growth. If you have a passion for made-from-scratch food, developing people, and providing great service.

Responsibilities

• Drive sales, steps of service, and provide amazing guest satisfaction
• Enforce compliance with all employment policies and oversee cleanliness of the restaurant and the safety of guests at all times
• Direct all Front of House training
• Manage performance of Front of House employees, including conducting performance evaluations, coaching, and discipline actions
• Manage liquor cost
• Enforce applicable liquor laws and Responsible Alcohol Service guidelines per the state of Texas
• Assist with the development of all part-time managers and hourly employees by providing feedback on performance during one-on-ones
• Review applications, recruit new employees, interview, and hire
• Schedule all Front of House employees
• Create a culture where employees want to be
• Conducting Front of House contests, and theme nights, and creating incentives for the staff
• Understand, manage, and practice safe food-handling procedures

Skills

• Proven experience as a manager in a high-volume restaurant
• Ability to command successful shifts through challenging situations
• Demonstrate the ability to make quick, correct, and meaningful decisions in stressful situations
• Familiar with industry’s best practices
• Working knowledge of various computer software programs (MS Office, restaurant management software, Toast POS)

What’s In It for You:

• A culture of respect and inclusivity, where everyone’s voice matters.
• Supportive mentoring and coaching for your professional development.
• Manageable workload.
• Consistently busy shifts with opportunities for advancement.
• Open and honest communication without any nonsense.
• Leadership that rolls up their sleeves and gets in the trenches with you.
• Competitive pay.
• Employee perks like free meals and sweet discounts.
• A laid-back dress code that encourages your unique style, piercings and tattoos included.

Join Us:

If you’re a go-getter looking for a fulfilling gig in the hospitality biz, we want you on our team at Tumble 22.

We are proud to be an equal-opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship,