Restaurant Server-Full Plate

Seneca Niagara Falls Gaming Corporation; City of Niagara Falls (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Seneca Niagara Casino & Hotel is seeking a Restaurant Server to provide fast, friendly, and courteous service to all guests. The role requires English communication, strong guest interaction, and physical stamina for walking, standing, and lifting.

Responsibilities include prompt service, maintaining knowledge of menus and wine lists, greeting guests promptly, and supporting team operations. Training within nine months and adherence to security and liquor policies are required.

Qualifications

• Outgoing, friendly personality and cheerful disposition.
• Calm and professional in a fast-paced environment.
• Excellent communication skills with customers and colleagues.
• Ability to resolve conflicts diplomatically and tactfully.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge.
• Provide prompt, friendly service of food and beverages to guests.
• Be hospitable, friendly, and polite with guests, co-workers, and management.
• Understand and support the philosophy and goals of Seneca Niagara Casino & Hotel.
• Perform duties assigned by the manager or shift manager.
• Assist all employees and work as a team.
• Be familiar with check and cashing procedures.
• Work in a designated area and exceed guest expectations.
• Adhere to liquor laws and related policies.
• Know the casino map, hours of operation, and assist guest inquiries.
• Maintain knowledge of menu, wines, and daily specials.
• Greet guests within one minute in a friendly manner.
• Complete opening/closing side work and clock out as directed.
• Relay guest feedback to management.
• Follow information security policies and Acceptable Use Policy.
• Provide exceptional customer service and maintain a professional environment.
• Meet attendance guidelines and follow policies.
• Complete required training within nine months.
• Attend necessary meetings.
• Hours are determined by a 24-hour schedule.
• Review information posted in designated areas, including events and VIPs.
• Identify VIPs and large parties from reservations.
• Keep work stations neat and stocked.
• Pre-bus tables and manage guest checks with the cashier.
• Maintain restaurant upkeep and cleanliness.
• Follow weekly side-work duties.
• Interact with guests at tables to ensure satisfaction.
• Assist guests with coats and seating as they depart.
• Follow all tip-out procedures.

Skills

Outgoing personality

Calm under pressure

Excellent communication

Team player

Education

High school diploma or GED

Job description

The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• 1. Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• 2. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• 3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• 4. Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.
• 5. Perform any duties assigned by the manager or shift manager.
• 6. Assist all employees (day and evening) in performing their duties whenever required and work as one team.
• 7. Be familiar with all check and cashing procedures.
• 8. Works in a designated area and is attentive to guests at all times and exceeds guest's expectations.
• 9. Adhere to all policies and procedures pertaining to liquor laws.
• 10. Be knowledgeable of Seneca Niagara Casino & Hotel's history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest's inquiries.
• 11. Maintain full knowledge of menu, wine lists, and daily specials.
• 12. Greet all guests within one minute in a friendly and courteous manner using positive body language.
• 13. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
• 14. Relay all guest complaints and or compliments to manager or supervisor on duty.
• 15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 16. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 18. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 19. Attend all necessary meetings.
• 20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL DUTIES :

• 1. All servers are required to review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
• 2. Review reservation book to identify VIP's, special guests, and large parties.
• 3. Maintain a neat and organized work station.
• 4. Keep wait stations clean, organized and stocked.
• 5. Pre-bus all tables.
• 6. Take guest checks up to cashier; do not wait for guest to take their own check up to register.
• 7. General upkeep of restaurant. (ex: Pick up debris or litter from floors, sweep when needed, etc.)
• 8. Follow weekly designated side work duties.
• 9. Visit all tables during service to insure guest satisfaction.
• 10. Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return.
• 11. Follow all tip out procedures according to standards.

QUALIFICATIONS/REQUIREMENTS:

Characteristics:

• 1. Must have outgoing, friendly personality and a cheerful accommodating disposition.
• 2. Must remain calm and professional in a fast paced environment.

Education/Experience:

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or equivalency preferred.
• 3. Six months' previous customer service experience required. High volume experience preferred.

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
• 3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permit