Restaurant Server - F&B Administration

Seminole Casino Hotel Immokalee; Immokalee (FL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A casino hotel in Florida is seeking team members to serve food and beverages in their restaurants while ensuring a positive guest experience. Responsibilities include adhering to company values and regulations, managing customer interactions, and maintaining a safe work environment. Applicants should have strong interpersonal skills and the ability to handle conflict. This position offers a dynamic work environment with varying conditions.

Qualifications

• Must possess good interpersonal skills.
• Will be required to use de-escalation techniques to resolve customer conflict.

Responsibilities

• Serve food and beverage to guests in restaurants.
• Exhibit conduct in accordance with company regulations.
• Ensure prompt notification of illegal acts or ethics violations.

Skills

Interpersonal skills

Conflict resolution

Job description

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description

• Serves both food and beverage to guests dining in our three restaurants in the casino, ensuring a positive guest experience. Must possess good interpersonal skills.
• Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Work Environment

• Team member is regularly required to stand, walk, and demonstrate high mobility for the majority of the shift.
• Regularly speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle, or feel small objects such as paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds; will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Background Check Requirements

• Credit Check
• Criminal Background Check
• Drug Screen

Gaming Licensure

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.