Restaurant Server

Waterford Group Llc; Williamstown (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

On-demand pay

Pet insurance

401k

Hotel discounts

Shoe subsidy

Job summary

Waterford Hotel Group in Massachusetts seeks enthusiastic Restaurant Server to welcome guests, understand their needs, answer questions, take orders in our POS system and ensure a smooth dining experience.

The role requires a friendly, detail-oriented attitude, teamwork and flexible hours; full-time associates receive benefits such as health insurance, paid time off, holidays, and access to discounts. Background check required; training provided.

Qualifications

• Polished presentation and professional communication required.
• Able to work as part of a team and independently.
• Flexible scheduling available.
• Must pass background check.
• Prior face-to-face customer service is a plus.

Responsibilities

• Welcome guests and determine needs; make recommendations.
• Answer questions about food, beverages and services.
• Take orders and enter them into the POS system.
• Maintain a clean and organized service area.
• Ensure guest satisfaction and handle requests promptly.
• Process payments and present checks.
• Support teamwork and be flexible as needed.

Skills

Customer service

Communication

Time management

Teamwork

Flexibility

Attention to detail

Background check

Tools

POS system

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Restaurant Server Overview

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Responsibilities include:

• Welcome and connects with every customer. Discover customer's needs and make recommendations you genuinely feel your guests will enjoy.

• Answer questions about our food, beverages and other restaurant or Hotel functions and services.

• Take food and beverage orders from guests, enter orders in POS system.

• Perform running side work and opening & closing duties throughout your shift as required by service station assignment.

• Maintain a clean and organized work and service area.

• Ensure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requests.

• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)

• Teamwork -- Offer or ask for help to your fellow team members as situations arise.

• Be available to fill in as needed to ensure a smooth and efficient operation of the Restaurant as directed by the immediate supervisor.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• Have a keen eye for detail, time management and great customer service skills.

• Pleasant and friendly demeanor.

• Able to work as a team and independently.

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Must be able to pass a background check.

• Ability to follow instructions.

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel D discounts- It’s one of the biggest industry perks.

Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group