Restaurant Server

Rancho Valencia Resort & Spa; Rancho Santa Fe (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Rancho Valencia Resort & Spa is seeking a polished server for The Pony Room, delivering gracious service in a top-tier dining setting. The role focuses on anticipating guest needs, artfully describing menu items, taking orders, and ensuring timely service with accurate POS handling.

Candidates should have 2+ years in fine dining, wine knowledge for pairing and upselling, and a valid Food Handlers Card. Strong English communication with guests and staff is essential for success.

Qualifications

• Must be 21+ years old.
• 2+ years current experience as a server or captain in a fine-dining environment.
• Wine and beverage knowledge for pairing and upselling techniques.
• Valid San Diego County Food Handlers Card.
• Ability to communicate in English with guests and staff.

Responsibilities

• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Provide prompt, efficient and gracious service, describe menu items, take orders, and use POS accurately.
• Settle guest checks and handle cash, credit, room charges, and city ledgers correctly.
• Monitor and maintain cleanliness and organization of service areas.

Skills

Guest service

Time management

Teamwork

English communication

Wine knowledge

Education

High school diploma

Job description

Description

SUMMARY

The Pony Room was recognized in the top 100 Hotel/resort restaurants in the country. We serve guests food and beverage in a gracious professional manner. Provide a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service. Maintain and improve check averages to ensure the financial success of the operation.

ESSENTIAL FUNCTIONS

• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders and correct use of the point of sale computer system, ensuring timely service.
• Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers.
• Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
• Work quickly and safely at all times.
• Maintain and comply with all departmental policies/service procedures.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS

Required

• Must be a minimum of 21 years of age
• 24 months current experience as a server or captain in a "fine-dining" environment.
• Wine and beverage knowledge that will allow use of pairing and suggestive selling techniques.
• Valid San Diego County Food Handlers Card
• Ability to communicate in English with vendors, guests and staff, to their understanding

Desirable

• 12 months experience as busperson
• Previous Culinary experience
• High school graduate or Ged-equivalent.
• Certification of previous training in liquor, wine and food service.
• Certification in alcohol awareness program
• Certification in CPR.

SKILLS

Required

• Ability to anticipate and understand guests' needs.
• Ability to move quickly and safely through workspace.
• Ability to focus attention on service details.
• Ability to follow directions thoroughly.
• Ability to work cohesively with co-workers as part of a team.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.