Restaurant Server

Sage Restaurant Group; Raleigh (NC); On-site; USD 6,900 - 12,000; Full time

Job summary

Sage Hospitality Group invites applications for a Restaurant Server at Indigo Raleigh in North Carolina. You will greet guests, take orders, and provide prompt, courteous service while maintaining a clean, welcoming dining area.

The role requires high school education or equivalent, 3+ months of prior server experience, basic customer service knowledge, and fluent English. This is a tipped, full-time position at a vibrant property, with opportunities for growth and team collaboration.

Qualifications

• High school education or equivalent is required.
• 3 months or longer experience in a similar role preferred.
• Must have basic knowledge of customer service principles and restaurant/kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.

Responsibilities

• Greet and take food and drink orders from customers, serve orders, and accommodate special requests.
• Remain attentive to customers throughout the dining experience and uphold service standards.
• Restock and clean during opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and service areas to meet health requirements.
• Document guest orders and payments clearly and accurately to safeguard the transaction.
• Attend pre-meal and departmental meetings to improve communication and knowledge.
• Respond to inquiries with timely, knowledgeable information to ensure quality service.

Skills

Customer service basics

Cash handling

English fluency

Visual acuity

Fine motor coordination

Education

High school education or equivalent

Job description

Why us?

Sage Hospitality Group is set to hire a Restaurant Server to join us at the upcoming Indigo Raleigh in North Carolina!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

ID: 2026-33394

Position Type: Regular Full-Time

Property: Indigo Raleigh Hotel

Outlet: Hotel

Category: Restaurant Operations

Max: USD $9.00/Hr.

Tipped Position: Yes

Address: 320 Hillsborough St

City: Raleigh

State: North Carolina

EOE Protected Veterans/Disability