Restaurant Server

Visitation Hotel Frederick, a Tribute Portfolio Hotel; Frederick (MD); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Commuter Benefits

EAP & Wellness

Educational/Professional Development

Referral Bonus

Job summary

Visitation Hotel Frederick, a Tribute Portfolio Hotel, is seeking a Restaurant Server to provide courteous food and beverage service to guests in alignment with our brand standards.

You will take orders, input them into the POS system, set and clear tables, and assist with upselling and guest satisfaction while adhering to sustainability and safety guidelines. Prior F&B experience and POS knowledge are preferred; TIPS certification is a plus. Competitive wages for FT/PT roles.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.
• Knowledge of POS systems.
• TIPS certification preferred.

Responsibilities

• Take orders and input into the POS system.
• Ensure guest satisfaction and service quality.
• Set and clear tables in dining areas.
• Stock service stations with items such as napkins, straws, and ice.
• Retrieve prepared food and ensure proper plating.
• Prepare guest checks and process payments when appropriate.
• Assist with bartending and bussing as needed during peak times.
• Monitor guest satisfaction and strive to improve scores.
• Follow HHM EarthView sustainability guidelines and safety standards.
• Perform other duties as requested by management.

Skills

Customer service

Food & beverage service

POS system knowledge

Education

High School diploma or equivalent

TIPS certification (preferred)

Tools

POS systems

Job description

Opportunity: Restaurant Server

Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.

Your Growth Path

Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager

Your Focus

• Take food and beverage orders and place orders in the point of service system.
• Ensure overall guest satisfaction.
• Set and clear tables in dining areas.
• Stock service stations with items such as ice, napkins, or straws.
• Pick up orders from food preparation areas and ensure food is prepared accordingly.
• Prepare guest check and if appropriate complete payment transaction.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.
• Knowledge of POS systems.
• TIPS certification preferred.

HHM Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It