Restaurant Ops Lead - Guest Experience & Team Growth

Sonic Drive-In; Tempe (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

SONIC Drive-In is seeking an Assistant Manager to support the General Manager in overseeing restaurant operations, ensuring customer satisfaction, and leading a team of enthusiastic staff. Responsibilities include hiring, training, and maintaining high safety standards. Ideal candidates possess strong leadership skills, a positive attitude, and a commitment to delivering exceptional service.

Qualifications

• High standards for self and team.
• Eagerness to learn and grow.
• Ability to work nights, weekends, and/or holidays.

Responsibilities

• Assist General Manager in daily operations.
• Hire, train, and supervise staff.
• Ensure guest satisfaction and maintain safety standards.

Skills

Leadership

Communication

Resiliency

Positive attitude

Task prioritization

Job description

As a SONIC Drive-In Assistant Manager, you are responsible for assisting the General Manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the SONIC Drive-In. Responsibilities include:

•Hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONIC experience to every guest.
•Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
•Helping employees understand the big picture and their role by sharing the why behind tasks
•Celebrating team successes and coaching for better performance
•Setting clear expectations and providing continuous feedback throughout shift
•Creating an upbeat positive atmosphere during the shift that makes work fun
•Managing the majors: food and paper, labor, and guest service
•Maintaining and enforcing SONIC safety and sanitation standards
•Relentlessly complying with all federal, state, and local laws and regulations



SONIC Drive-In Assistant Manager Requirements:
•Excellent leadership and communication skills.
•High standards for self and the team
•Positive attitude, especially during rushes or stressful situations
•Resiliency trying different approaches to solve a problem; working to get better every day
•Eagerness to learn and grow professionally and personally
•Ability to prioritize and complete tasks accordingly
•Effective communication skills; basic math and reading skills
•Willingness to work irregular hours, including nights, weekends, and/or holidays



As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment


SONIC and its independent franchise owners are Equal Opportunity Employers.