Restaurant & Operations Manager

Lucky Strike Entertainment; Wheat Ridge (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Performance incentives

Total rewards package

Job summary

Lucky Strike Entertainment in Wheat Ridge, CO is hiring a Restaurant / Entertainment Manager to lead center operations, oversee guest experiences, and coordinate Food & Beverage programs. You’ll be on your feet, running multiple teams and solving problems in real time.

You should have 2+ years of management experience in kitchen, bar, restaurant, and food service operations, plus a Bachelor’s degree. You’ll recruit, train, and schedule hourly staff while building strong guest relationships and

Qualifications

• 2+ years of management experience in kitchen, bar, restaurant, and food service operations.
• Bachelor’s degree required.
• Ability to supervise center operations staff.
• Strong team player with leadership capabilities.
• Exceptional “People Developer” mindset.
• Customer service excellence.
• Knowledge of POS register systems.

Responsibilities

• Lead center operations and guest experience to deliver exceptional service.
• Recruit, train, and manage hourly staff.
• Drive food and beverage sales and marketing initiatives.
• Coordinate shifts to meet center needs, including holidays.
• Partner with leagues and manage events and entertainment.

Skills

Management experience

People development

Customer service

POS systems knowledge

Team player

Education

Bachelor’s Degree

Tools

POS register systems

Job description

Why Lucky Strike?

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us - we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem‑solving in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day‑to‑day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

MAKE GUESTS PRIORITY #1

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints

NEVER STOP IMPROVING

• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience

TAKE EVERY OPPORTUNITY

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

PARTNER WITH LEAGUES

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

ASSEMBLE AN ALL-STAR TEAM

• Recruit, hire, train, and schedule a talented team of hourly center staff

Show Off Those Management Skills

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize centre productivity; delegate, delegate, delegate...

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

Who You Are

As committed member of our team, you’re ready to fill in for your center’s General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You’re flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What’s more, you’re a dedicated team player who’s great at developing the talents of your team, and you’re looking to ultimately take the next step towards becoming a General Manager.

DESIRED SKILLS:

Check out the desired skills below and see if you have what it takes to join our world‑class team

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• The ability to supervise center operations staff
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

DNP

Pay & Benefits

The pay range for this position is $60,000-$65,000 per year, depending on qualifications.

Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

This posting will remain open for at least 7 days from the date posted.