Restaurant & Operations Manager

Lucky Strike Entertainment; Town of Cheektowaga (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Employee stock purchase program

EAP (Employee Assistance Program)

Paid vacation & holidays

Discounts on bowling, waterpark, and F

Job summary

Lucky Strike Entertainment, a leading location-based entertainment company, is seeking a Restaurant and Operations Manager to oversee food & beverage, bar, and bowling operations across shifts. You will flex into roles as needed and build a team that delivers exceptional hospitality.

You will lead labor management, cost control, and ensure service excellence, while maintaining guest satisfaction and operational readiness during peak times.

Qualifications

• 3+ years of leadership in restaurant, hospitality, or high-volume operations
• Proven ability to drive food & beverage sales and build teams
• Experience training hourly leaders in fast-paced environments
• Strong read on guest experience and service standards
• Solid labor, food cost, inventory, and P&L understanding
• Ability to lift up to 50 lbs and stand/walk for extended periods
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Lead daily operations across food & beverage, bar, kitchen, bowling, and arcade
• Drive revenue through sales-focused service, upselling, guest engagement and events
• Recruit, train, coach, and schedule teams to meet standards
• Own labor management and cost control, inventory, and daily targets
• Support FOH and BOH on the floor and resolve guest issues promptly
• Ensure the center is guest-ready across high-volume shifts

Skills

Leadership

Sales drive

Team training

Guest experience

Financial acumen

Physical endurance

Flexible schedule

Job description

Why Lucky Strike?

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

The Role

As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers great hospitality without being asked twice.

What You’ll Do

• Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
• Drive revenue through sales-focused service, upselling, guest engagement, and event support
• Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
• Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
• Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
• Ensure the center is operationally ready and guest-ready through every high-volume shift

What You’ll Bring

• 3 or more years of leadership experience in restaurant, hospitality, or high-volume food and beverage operations
• A proven ability to drive food and beverage sales and build teams that deliver it consistently
• Experience training and developing hourly leaders in fast-paced environments
• A floor-first management style with a strong read on guest experienceSolid financial acumen including labor, food cost, inventory, and P&L contribution
• Comfortable lifting up to 50 lbs and standing or walking for extended periods
• Flexible availability including nights, weekends, and holidays

What You’ll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Pay & Benefits

The pay range for this position is $65,000 - $70,000 per year, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, insurance, dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits