Restaurant & Operations Manager

Spanish Springs Lanes; Lowell (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Employee Stock Purchase Program

Vacation & Holidays

Discounts: Bowling, Boomer's, Waterpar

Job summary

Lucky Strike Entertainment is seeking a Restaurant and Operations Manager in Lowell, MA. You will lead food & beverage, bar, bowling, and arcade operations across shifts, and flex into any role required to deliver outstanding hospitality.

Build and coach a strong team while managing labor and costs during busy periods. The role emphasizes driving sales, guest engagement, and ensuring operational readiness across all areas.

Qualifications

• 3+ years of leadership experience in restaurant, hospitality, or high-volume operations.
• Proven ability to drive food and beverage sales and guest satisfaction.
• Experience training and developing hourly leaders in fast-paced environments.
• Strong financial acumen including labor, cost controls, and inventory.

Responsibilities

• Lead daily operations across food & beverage, bar, bowling, and arcade.
• Drive revenue through sales-focused service and guest engagement.
• Recruit, train, and schedule teams to meet standards and guest needs.
• Own labor management, cost control, inventory accuracy, and daily targets.
• Support front-of-house and back-of-house, resolve guest issues, and maintain accountability.
• Ensure smooth operations during high-volume shifts.

Skills

Leadership

Sales and guest engagement

Training hourly teams

Financial acumen (P&L)

Labor management

Mobility/physical stamina

Job description

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It's not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Why Lucky Strike?

Overview

The Role

As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers great hospitality without being asked twice.

What You'll Do

• Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
• Drive revenue through sales-focused service, upselling, guest engagement, and event support
• Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
• Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
• Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
• Ensure the center is operationally ready and guest-ready through every high-volume shift

What You'll Bring

• 3 or more years of leadership experience in restaurant, hospitality, or high-volume food and beverage operations
• A proven ability to drive food and beverage sales and build teams that deliver it consistently
• Experience training and developing hourly leaders in fast-paced environments
• A floor-first management style with a strong read on guest experience
• Solid financial acumen including labor, food cost, inventory, and P&L contribution
• Comfortable lifting up to 50 lbs and standing or walking for extended periods
• Flexible availability including nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

#LI‑DNP

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay range for this position is $60,000 to $70,000 per year.