Restaurant Operations Leader

Guest Services Inc; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Guest Services Inc. is seeking a Manager to oversee all unit operations and floor management, including food, beverage, equipment, and property to support financial goals and initiatives. The role drives a high-performing team that delivers exceptional customer service and leads the management team to achieve results.

The position emphasizes staff development, budget adherence, and client relations while maintaining safety, quality, and professional representation of the company at all times.

Qualifications

• High School Diploma/GED required.
• Bachelor’s or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Certification a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities; lead a team; solve problems.
• Strong customer service abilities; actively helps customers and coworkers.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; ensure budget compliance.
• Schedule, supervise, and participate in unit duties.
• Recruit, supervise, train, and direct the unit’s management and staff.
• Maintain accounting records, reporting, and cash control.
• Manage P&L.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment including equipment, food handling, and hygiene.
• Notify District Manager of unusual events or safety issues.
• Act as company’s contact with clients.
• Represent the company professionally with clients, guests, associates and vendors.
• Maintain the company image in interactions.

Skills

Team leadership

Customer service

Problem solving

Multitasking

People skills

Communication

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

Guest Services Inc. is seeking a Manager to oversee all unit operations and floor management, including food, beverage, equipment, and property to support financial goals and initiatives. The role drives a high-performing team that delivers exceptional customer service and leads the management team to achieve results.

The position emphasizes staff development, budget adherence, and client relations while maintaining safety, quality, and professional representation of the company at all times.