Restaurant Operations Lead — Guest Experience & Growth

Wingstop; Powder Springs (GA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Free staff meals

Employee discounts

Internal career growth opportunities

Résumé du poste

Wing Stop in Powder Springs, GA is seeking an assistant manager to oversee and coordinate with the store manager the planning, organizing, training and leadership required to achieve sales, cost, guest service and sanitation objectives.

You will implement policies, supervise staff, manage schedules, monitor deliveries, and ensure cleanliness and adherence to Wing Stop standards. The role emphasizes accountability, teamwork and delivering exceptional guest experiences.

Qualifications

• Experience in supervising a fast-paced service environment.
• Understanding of cash handling and reconciliation procedures.
• Ability to schedule shifts and manage inventory.
• Knowledge of company policies, procedures, standards and training programs.
• Commitment to guest service and maintaining cleanliness and sanitation.

Responsabilités

• Coordinate with store manager to plan, organize, train, and lead to achieve objectives in sales, cost, guest service and satisfaction, food quality, cleanliness and sanitation.
• Ensure compliance with policies, procedures, guidelines and training programs.
• Meet scheduling requirements and cover all shifts as needed; report callouts or no-shows to the store manager.
• Monitor weekly deliveries and inventory to control costs; ensure orders match needs and deliveries follow procedures.
• Inspect equipment, maintain temperature logs, verify product receipt and accuracy against order specs.
• Maintain QSC readiness with cleanliness, procedures and equipment up to standard.
• Supervise shift leads to enforce opening/closing procedures and adherence to labor policies.
• Oversee inventory, chicken counts and waste; ensure professional, safe work environment.
• Address customer complaints promptly and escalate when needed; assist with delegating tasks.
• Support staffing during daily/weekly cleaning schedules.
• Be prepared to fill in positions as needed to meet schedules.

Connaissances

Guest service

Team leadership

Cash handling

Training & coaching

Operations coordination

Description du poste

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Here is what we can offer you:

• Free staff meals!
• Additional employee discounts
• Internal career growth opportunities

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

• Understand completely all policies, procedures, standards, specifications, guidelines & training
• programs
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we need
• Inspect equipment on a daily as well as keeping up with the temp log
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager
• Be always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standard

Key Skills/Abilities:

• Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service
• Assist the crew with preparing and packaging all orders according to wing stop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
• Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced
• Make employee assessments by assigning one on one counseling reports with the store manager for review
• Holding crew accountable for cleaning, any damages done to company property and work output
• Be knowledgeable about personal and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures

Working and building your shift leaders::

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment
• Making sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.