Restaurant Operations Consultant (Applebee’s)

Dine Brands Global; Massachusetts; On-site; USD 100,000 - 115,000; Full time

Job summary

Dine Brands Global, Inc. in Pasadena, CA, seeks an Applebee’s Restaurant Operations Consultant (ROC) to improve franchise performance through data-driven reviews, coaching, and brand-aligned execution.

You will partner with franchise leaders to drive sales, guest satisfaction, and operational excellence. The role requires 5+ years in full-service restaurant management, a related degree, strong analytics, and excellent communication.

Qualifications

• Minimum of 5+ years of full-service restaurant management experience.
• Bachelor’s degree in Business, Hospitality, Restaurant Management, or a related field preferred.
• Strong analytical, data-analysis, problem-solving, and decision-making skills.
• Excellent coaching, facilitation, presentation, relationship-management, and communication skills.
• Ability to travel up to 80% of the time.

Responsibilities

• Analyze financial, operational, guest experience, and people metrics; conduct structured reviews using key performance indicators.
• Identify performance opportunities, recommend improvements, and monitor trends.
• Evaluate restaurant operations and alignment with brand standards and procedures.
• Coach franchise operators on operational best practices and execution.
• Develop action plans and SMART goals to address opportunities.
• Strengthen relationships with franchise owners and leadership as a trusted advisor.
• Support execution of brand initiatives, programs, promotions, and national campaigns.
• Prepare concise consultation reports for franchise and company leadership.

Skills

Restaurant management

Multi-unit leadership

Analytical thinking

Problem solving

Communication skills

Influence without authority

Travel up to 80%

MS Office / BI tools

Education

Bachelor’s degree in Business or related field

Tools

BI dashboards

Microsoft Office

Job description

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located at www.dinebrands.com.

The Applebee’s Restaurant Operations Consultant (ROC) serves as the field consultant responsible for improving franchise restaurant performance through an integrated approach to business results, operational excellence, and brand execution.

The ROC partners with franchise owners, operators, and restaurant leadership teams to evaluate key performance indicators, identify opportunities, determine root causes, develop action plans, and drive sustainable business growth.

The ROC combines business consulting, operational coaching, relationship management, and strategic influence to help franchisees achieve sales growth, profitability improvement, guest satisfaction, and operational excellence while supporting the successful execution of company initiatives and brand standards.

Responsibilities

• Analyze financial, operational, guest experience, and people metrics; conduct structured reviews using sales, traffic, profitability, guest satisfaction, off-premise, and other key performance indicators.
• Identify performance opportunities, recommend business-improvement strategies, establish action plans that support sustainable growth, and monitor performance trends.
• Evaluate restaurant operations, guest experience, food quality, service standards, facility conditions, and alignment with brand standards and operating procedures.
• Coach franchise operators and restaurant leaders on operational best practices and executional excellence.
• Identify and share practices and initiatives that improve consistency, restaurant performance, and guest satisfaction.
• Use business and operational data and consultative discussions to identify root causes, barriers, and opportunities.
• Develop measurable action plans and SMART goals that address identified opportunities.
• Proactively strengthen, nurture, and sustain trusted relationships with franchise owners, operators, and restaurant leadership teams, serving as a valued advisor and business partner.
• Represent Applebee’s and Dine Brands with professionalism and sound judgment in all interactions.
• Support franchise execution of brand initiatives, system programs, operational enhancements, sales-driving strategies, promotions, limited-time offers, and national campaigns.
• Partner with cross-functional teams and communicate business impacts, expectations, and execution requirements for successful rollout.
• Support field tests, pilots, and implementation of new products, processes, technologies, and operating procedures.
• Gather feedback, evaluate results, and communicate insights that support successful systemwide innovation.
• Document restaurant visits, observations, business reviews, recommendations, action plans, performance outcomes, and follow-up activities.
• Prepare clear, timely consultation reports for franchise and company leadership.
• Target Salary $100k-$115k depending on experience

Skills & Requirements

• Minimum of 5+ years of full-service restaurant management experience; preferred experience in multi-unit leadership roles.
• Bachelor’s degree in Business, Hospitality, Restaurant Management, or a related field preferred.
• Demonstrated understanding of restaurant operations, financial analysis, business planning, and key business-performance drivers.
• Strong analytical, data-analysis, problem-solving, and decision-making skills, including experience interpreting business and operational performance metrics.
• Strong coaching, facilitation, presentation, relationship-management, and written and verbal communication skills.
• Ability to influence without direct authority.
• Proficiency with Microsoft Office and business reporting systems, operational dashboards, and business intelligence tools.
• Ability to travel up to 80% of the time.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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