Restaurant Manager (Team Lead) 75K-85K

Meddys; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the restaurant sector is seeking dynamic team members to join their vibrant environment. This role emphasizes exceptional customer service and teamwork, ensuring that every guest enjoys a memorable dining experience. With a commitment to quality and health, team members are encouraged to grow and take on leadership responsibilities. If you thrive in a fast-paced environment and are passionate about delivering excellent service, this opportunity could be your next career step. Join a team that values hard work, accountability, and personal growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Uniforms

Opportunity for Advancement

Qualifications

• Customer service experience is essential for this role.
• Ability to work nights and weekends is required.
• Leadership experience is preferred for supervisory tasks.

Responsibilities

• Ensure exceptional service by training and supervising team members.
• Maintain cleanliness and safety standards in the restaurant.
• Handle cash and credit sales responsibly.

Skills

Customer Service

Food Safety Knowledge

Leadership

Teamwork

Education

High School Diploma

Higher Education or Certifications

Tools

Aloha POS System

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Company Overview

Meddys is a full-service restaurant with an ordering counter offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere.

Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails.

As of 2024, we have five Wichita branches: East Harry Street, North Greenwich Road, Maize Road near New Market Square, South Ridge Road, and downtown on South Washington. We are also in the Kansas City Metro area with branches in both Kansas and Missouri: Prairie Village, Brookside, Lenexa, and our newest location in Liberty.

Looking for even more markets to share our success with! Indulge in healthy, flavorful meals and experience the welcoming atmosphere at a Meddys branch near you.

Job Description

At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards.
If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed.

General Responsibilities

• Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
• Utilize in-house standards known to increase customer satisfaction and team efficiency.
  • Deliver orders to guests and bus tables in a cyclical pattern.
  • Provide drink refills and table service to prevent interruption of guest’s meals.
  • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
  • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest
  • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
  • Fulfill complete orders for guests in a timely manner by prioritization and double checking.
  • Perform exemplary customer service at the ordering counter, identifying guest needs.
  • Echo “Welcome to Meddys” and give departing guests a farewell.
• Promote, exhibit, and deliver a culture of excellence, growth and candor.
  • Make exceptions for guests even when it’s difficult.
  • Hold yourself and coworkers accountable with integrity and empathy.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
• Keep managers informed of any need-to-know information.
• Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
• If bartending, serve in accordance with Alcoholic Beverage Control Guidelines

Responsibilities Specific to This Role

• Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide.
• Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable.
• Delegate tasks to FOH employees to ensure everyone on shift has a task to focus on.
• Perform closing duties and properly secure the restaurant after operating hours.
• Monitor hourly labor percentages, acting on trends to minimize costs and maximize service.
• Read reviews, reaching out to guests to identify constraints and resolve service disparities.
• Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly.
• Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines.
• Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures.
• Audit credit card bar tips and the corresponding receipts.

Qualifications

Minimum

• Able to consistently work 50 hours a week
• Must be available to work nights and weekends
• Maintain reliable transportation and travel to every store location in the region if necessary
• Must be of legal age to serve alcoholic beverages
• Able to work on your feet for 10 hour shifts
• Customer service experience
• Maintain a clean and professional appearance

Desired

• Leadership and supervisory experience
• Knowledge of Food Safety Laws
• 2 years of customer service experience or more
• Higher education, certifications, or degree
• Aloha POS system experience

Benefits

• Health Insurance: Medical, Dental, and Vision