Restaurant Manager - Miller's Smorgasbord

T E C Industrial Inc; Soudersburg (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

Thomas E. Strauss, Inc. is seeking a Restaurant Manager to be the right hand of the General Manager and lead day-to-day restaurant operations. You will train, coach, and retain staff, maintain schedules, and contribute to budgets while ensuring a high level of guest service.

You will foster a culture of diversity, integrity, excellence, accountability, community, and FUN, and collaborate with the Miller’s Smorgasbord team to deliver exceptional hospitality experiences.

Qualifications

• High school diploma or equivalent.
• 2-4 years restaurant management experience.
• Proficiency in Microsoft Office and POS software.
• Experience with inventory systems and budgeting.

Responsibilities

• Oversee day-to-day restaurant operations and maintain guest satisfaction.
• Manage staffing, scheduling, coaching, and performance feedback.
• Assist General Manager with forecasts and annual budgets.
• Ensure adherence to policies and promote a positive culture.

Skills

Restaurant management

Leadership

Staff development

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Point of Sale software

ordering/inventory systems

Job description

• Location 2811 Lincoln Highway East,Ronks, PA, 17572,United States
• Job Category Miller's Smorgasbord Restaurant
• Industry Buffet - High Volume
• Employee Type Full Time Exempt
• Required Degree High school
• Manage Others Yes

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

POSITION SUMMARY

The Restaurant Manager is the “right hand” of the General Manager of the restaurant. The Restaurant Manager helps provide vision and leadership in the day-to-day operations of the restaurant. When the long-term plans and goals are missing the finer points or have an oversight; the Restaurant Manager will be there to provide insight and ideas. The Restaurant Manager has a proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Possesses the ability and will to train, develop, coach, and retain employees while maintaining a healthy culture and keeping morale high. By using accountability, fairness, and consistency; the Restaurant Manager oversees compliance to established policies, procedures, and guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Contribute daily in fostering a success-oriented, transparent, and accountable environment within the Company through communication, strong leadership, and culture development within ALL TEAMS.
• Treat every Teammate and Guest fairly with the upmost courtesy, honesty, and respect.
• Maintain schedule oversight to ensure efficiency, productivity, and quality. This will allow us to provide the best Guest Service experience possible.
• Aid the General Manager in preparing strategic and annual forecasts, as well as yearly budgets. Meet and exceed the financial objectives of the restaurant set forth through proper planning, initiating and executing corrective actions, and display smart fiscal decision making.
• Think and Act guest first without alienating our teammates and the business.
• Participate in forming and evaluating policies pertaining to the restaurant’s operations which help shape a positive culture, high morale, and promote an inclusive environment.
• Communicate staff issues and needs to the General Manager. Aid in forming positive and fair solutions to these issues to maintain a healthy and happy workplace.
• Aid in all staffing responsibilities including but not limited to; training, developing, scheduling oversight, coaching, performance management, and termination of teammates.
• Jump into position and “get your hands dirty” when situations beckon.
• Review and understand weekly, monthly, and yearly financial reports to help contribute to the businesses bottom line.
• Stay in good report with our teammates, while being unbiased, fair, and consistent to all.
• Act as the point person between group sales and Miller’s Smorgasbord. Creating, setting and communicating allotments, standards, and practices when it comes to group bookings at Miller’s Smorgasbord. Allowing the best possible guest service experience for groups and transient guests alike.
• Perform other duties as assigned.
• Experience: 2-4 years restaurant management required
• Ability to involve staff in planning, decision-making, facilitating, and process improvement; always be available to staff; provide regular performance feedback; and develop subordinates’ skills and encourage growth.
• The ability to learn from one’s mistakes and apply them to future decision making and problem solving.
• Have the ability to inspire and motivate, accept feedback from others, plan and delegate work assignments, set expectations and monitor delegated activities.
• A willingness to always learn, improve your skills, and be a better person.
• Understanding how to develop and implement business strategies through knowledge of company history, culture, identity and goals.
• Must have a high school diploma or equivalent too.
• Must have experience in high volume, full-service restaurant management with a willingness to learn all aspects of any position.
• Have the ability to communicate respectfully in a clear and concise manner, in stressful situations with a goal to reach a positive outcome. Demonstrate group presentation skills and conduct productive meetings and training workshops.
• Must have a Guest First mentality and a strong ability to oversee and manage. To ensure high-quality guest experience.
• Ability to foster teamwork and an innovative environment, where people and thoughts matter across all teams.
• Ability to multi-task and work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Point of Sale software, and ordering/inventory systems.
• Observe safety and security procedures and uses equipment and materials properly.

Requirements

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to stand the entire shift unless performing administrative duties. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly comes into contact with water, sanitation solutions, meat products, poultry products, seafood products, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.

Thomas E. Strauss Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.