Restaurant Manager: Lead Team, Delight Guests, Drive Growth

Dunkin' | The Heritage Group; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental and Vision insurance

Company matched 401K

Weekly pay

Paid Vacations

Birthday Bonus

Anniversary Bonus

Manager of the Month

Manager of the Quarter

Manager of the Year

Quarterly team building outings

Vendor discounts

Job summary

Dunkin' Franchise in Richmond, Virginia is seeking a Restaurant Manager to oversee daily operations and ensure high guest satisfaction. You will recruit, train, and manage a motivated team while driving store profitability. Strong leadership, organizational, and customer service skills are required. Benefits include competitive wages, health insurance, 401K matching, and opportunities for growth within the company. This role is ideal for someone who thrives in a fast-paced environment and has a passion for customer service.

Qualifications

• Strong leadership skills to effectively manage a team.
• Excellent organizational abilities to oversee daily operations.
• Proven customer service experience in a fast-paced environment.

Responsibilities

• Recruit, train, and supervise team members.
• Ensure compliance with company policies and food safety procedures.
• Maintain high standards of guest service and drive sales.

Skills

Leadership Skills

Organizational Skills

Customer Service Skills

Financial Management

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Restaurant Manager is responsible for overseeing daily operations, ensuring a high level of guest satisfaction, managing a motivated team, and driving store profitability. This position requires strong leadership, organizational, and customer service skills to deliver high-quality food and beverages in a fast-paced environment.

Key Responsibilities:

Team Leadership &Management

Recruit, train, and supervise team members

Ensure compliance with company policies, procedures, and standards

Operational Management

Oversee daily store operations, including opening and closing procedures

Ensure that all food safety procedures are followed and that equipment is maintained properly

Customer Sevice &Sales

Maintain high standards of guest service, addressing complaints and concerns professionally

Implement strategies to drive sales, increase guest loyalty and improve overall store performance

Financial Management

Track store financial performance including sales, labor costs and inventory control

Manage cash handling, banking, and financial reporting procedures

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Great potential for growth within the company
• Health, Dental and Vision insurance
• Company matched 401K
• Weekly pay
• Paid Vacations
• Birthday Bonus
• Anniversary Bonus
• Manager of the month
• Manager of the Quarter
• Manager of the year
• Quarterly team building outings
• Vendor discounts

This role is perfect for someone who thrives in a fast-paced environment, has a passion for customer service and can motivate a team to deliver excellent results.