Restaurant Manager: Lead Guest Experience & Growth

Dunkin'; Kirkwood (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead our Dunkin' Team in the St. Louis metro area. You will drive guest experiences, oversee daily operations, and ensure alignment with brand standards and local regulations.

You will hire, train and develop staff, monitor performance, control costs and partner with franchise leadership to grow sales while maintaining a guest-first culture across all shifts.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory  ex

At least 18 years of age

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead our Dunkin' Team in the St. Louis metro area. You will drive guest experiences, oversee daily operations, and ensure alignment with brand standards and local regulations.

You will hire, train and develop staff, monitor performance, control costs and partner with franchise leadership to grow sales while maintaining a guest-first culture across all shifts.