Restaurant Manager (Church's Chicken)

Refuel Market; Jackson (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Workstream is seeking a Restaurant Manager in Jackson, Mississippi. The ideal candidate will have two years of experience managing a quick-service restaurant and possess a valid driver's license. Responsibilities include ensuring customer satisfaction, managing staff, maintaining cleanliness and food safety, and controlling inventory. This full-time position requires flexible availability, including evenings and weekends. Join us to lead a team dedicated to providing a delightful dining experience.

Qualifications

• Two years’ experience managing a quick-service restaurant.
• Valid driver’s license.

Responsibilities

• Ensure customers have a great guest experience.
• Manage and develop employees.
• Ensure cleanliness of the property.
• Navigate customer complaints gracefully.
• Ensure proper rotation and storage of perishable products.
• Actively recruit and staff the restaurant.
• Control inventory to maintain shortage performance.
• Complete end-of-day accounting and cash audits.
• Follow Vendor Check In policy.

Job description

Job Title: Restaurant Manager

Reports To: District Manager, QSR

FLSA Status: Salary Exempt

Role Type: Full-time

Working Location: Assigned Restaurant

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Job Summary: As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant in driving the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Job Duties and Responsibilities

• Ensure our customers have great guest experience, by ensuring our products are hot, fresh and delicious.
• Manage and develop employees in the restaurant and ensure they are clean and neat in appearance.
• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
• Ensures all employees are upholding strict food safety standards.
• Navigate customer complaints with grace and and escalated complaints as necessary to the District Manager, QSR if unresolved.
• Ensure perishable products are properly rotated and stored to maintain freshness, avoid cross-contamination, and minimize spoilage.
• Actively recruit, interview, and staff store with the required number of employees to operate at budgeted hours without overtime or over-budget exceptions.
• Responsible for controlling inventory to maintain inventory shortage performance (at less than 1.0% short to merchandise sales).
• Compiles, inputs, reconciles, and balances each component of the daily close-out paperwork as well as completes end-of-the-day accounting by 8:00 am. Conduct cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store.
• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.

Knowledge, Skills, and Abilities

• Have the physical ability to perform all duties of a restaurant team member regularly.
• Food service/safety experience.
• Good leadership, communication, and team-building skills.

Education and Experience

• Two years’ experience managing a quick-service restaurant.
• Valid driver’s license.

Working Environment and Physical Requirements

• Must be able to lift 50 pounds at times.

Travel

• Must be able to travel up to 10%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.