Restaurant Manager

famousdavescareers; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Job summary

Famous Dave's in Wisconsin is seeking a Restaurant Manager to oversee daily operations of the restaurant, ensuring safety, quality and service while leading a team to deliver an exceptional dining experience.

Ideal candidates have prior restaurant management experience, strong leadership, excellent customer service skills, and the ability to work at least 50 hours per week; proficiency with MS Office and standard restaurant protocols is expected.

Qualifications

• High school diploma or equivalent.
• Previous restaurant experience required; management experience preferred.
• Excellent leadership and supervisory skills.
• Outstanding interpersonal and customer service abilities.
• Strong time management and organizational skills.
• Familiarity with food handling and safety guidelines.
• Proficient with Microsoft Office Suite or related software.
• Ability to work a minimum of 50 hours per week.

Responsibilities

• Oversees and manages daily restaurant operations to ensure smooth service.
• Monitors food preparation, safety, hygiene and compliance with health standards.
• Ensures customer satisfaction across all dining experiences.
• Handles customer concerns in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs and manages inventory purchases.
• Maintains sales records and cash receipts; prepares reports for regional manager.
• Collaborates with chefs to develop appetizing menus.
• Schedules, inspections, and maintenance of equipment and facilities.
• Performs other duties as assigned.

Job description

POSITION SUMMARY:

The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant.

PRIMARY ACCOUNTABILITIES:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Education/Certifications:
  • High school diploma or equivalent required.
• Experience:
  • Previous restaurant experience required, management experience preferred.
• Skills/Competencies:
  • Strong supervisory and leadership skills.
  • Excellent interpersonal skills with a focus on customer service.
  • Excellent time management skills.
  • Excellent organizational skills and attention to detail.
  • Familiarity with food handling, safety, and other restaurant guidelines.
  • Proficient with Microsoft Office Suite or related software.
  • Flexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needs.

PHYSICAL REQUIREMENTS:

When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This description is intended to be only a general outline of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment nor does it alter the "at-will" relationship.