Restaurant Manager

Anchor Point Management Group; Town of Brookfield (WI); On-site; USD 23,419 - 45,460; Full time

Job summary

Anchor Point Management Group in Brookfield, WI, is seeking a Restaurant General Manager to lead a Taco Bell unit. You will oversee operations, train staff, and model high standards of cleanliness, hospitality, accuracy, and speed of service.

You will manage costs, staffing, and performance, coach crew and managers, handle hiring, resolve guest issues, and ensure compliance with safety and labor laws while driving guest satisfaction and sales growth.

Qualifications

• Must be at least 18 years old and legally able to work in the United States.
• Strong preference for internal promotion who completed required trainings.
• High school diploma or GED is required.
• Minimum 6 months in a shift management or supervisory role in a service-related business.
• Excellent oral and written communication skills.
• Ability to work flexible hours and all shifts.

Responsibilities

• Controls costs (food, labor, cash, and controllable expenses) per company guidelines and budget.
• Drives sales growth by improving 5 Bells, CORE, speed of service and food quality.
• Maintains adequate staffing for all days and times.
• Performs hiring for crew, shift leaders, and assistant GMs.
• Coaches and trains staff to meet performance and certification standards.
• Maintains restaurant cleanliness and organization following sanitation guidelines.
• Ensures compliance with local, state, and federal employment laws.
• Ensures a safe restaurant environment and reports needed repairs.
• Oversees preventative maintenance and communicates with area coach.
• Delivers excellent guest service and resolves complaints to encourage repeat visits.

Skills

Leadership

Communication skills

Availability

Legal work status

Customer service

Education

HS diploma/GED

Job description

Job Details

Job Location: 12405 W Lisbon Rd, Brookfield, WI - Brookfield, WI 53005

Salary Range: $16.70 - $33.17 Hourly

Position Summary

The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands‑on operational work as necessary to train employees, respond to guest service needs, or otherwise role‑model appropriate skills and behaviors in their restaurant.

Duties and Responsibilities

• Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels.
• Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality.
• Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements.
• Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals.
• Performs the hiring process for new crew members, shift leaders, and assistant general managers.
• Coaches and counsels all crew members and managers and is responsible for training and developing their team to expected certification and performance levels.
• Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations.
• Ensures compliance with all local, state, and federal laws pertaining to employment.
• Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed.
• Ensures that preventative maintenance procedures are followed for all equipment and facilities and reports any needed repairs to the maintenance department and area coach.
• Ensures excellent levels of guest service on all shifts and properly handles guests’ complaints to facilitate repeat business.
• Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings.
• Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment.
• Preparing food as needed for guests and training purposes as well as handling the cash register and money when required.

Your Success Will Be Measured Based on the Following

• Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses
• 5 Bells, CORE, PRCs and Food Safety Audit results
• Period “3 Part P & L” results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA

Qualifications, Knowledge and Skill Requirements

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is required.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service‑related business.
• Legal right to work in the United States.
• Have open availability and the ability to work flexible hours and all shifts as needed.
• Basic math and reading skills.
• Excellent oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• Demonstrated ability to maintain financial controls and coach and train employees.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.