Restaurant Manager

Workstream; Plainfield (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Donatos is seeking a Restaurant Manager to lead store operations, onboard and train new staff, and ensure adherence to safety and quality standards. The role requires flexible scheduling including openings, mid shifts, weekends, and holidays, with a focus on coaching teams and delivering exceptional guest experiences.

Responsibilities include staffing optimization, cash handling, governance of food safety, community engagement, and driving sales while controlling costs.

Qualifications

• High School diploma or equivalent is required.
• ServSafe certification is required.
• Internal candidates must complete required training and development activities.

Responsibilities

• On-boarding and training new associates and ensuring understanding of their roles.
• Model and coach staff to meet performance standards.
• Ensure staffing levels match business volume and adjust as needed.
• Control cash and assets in accordance with policies.
• Empower team to address customer concerns and resolve issues.
• Improve customer satisfaction through feedback programs and follow-up actions.
• Engage with the local community to build partnerships and drive sales.
• Monitor food costs, waste, inventory, and theft; manage portions and ordering.
• Enforce operating norms including attendance, safety, cleanliness, and food safety.
• Open and close the restaurant with proper administrative procedures and complete paperwork.
• Ensure product quality meets Donatos standards and food safety requirements.
• Coach and develop team; ensure readiness checklist is used by management.

Skills

Flexible schedule

Staff coaching

Customer service

Cash handling

Education

High School diploma or equivalent

ServSafe certification

Internal training completion

Job description

Minimum Requirements:

Restaurant Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working weekends and holidays.

Education

High School diploma or equivalent.

ServSafe certification

Internal Candidates must complete required training and development activities

Previous Experience

External - 1 year in similar role preferred, successful completion of Donatos MIT program required

Internal - 6 months Donatos experience preferred, management experience required

Can execute all items on the RM readiness checklist

Physical Requirements

Must be able to perform the essential functions of this position safely while meeting productivity standards

Able to stand and/or walk entire shift

Able to lift up to 50 pounds occasionally

Occasional bending and twisting

Duties & Responsibilities:

• Ensures each new associate receives the proper on-boarding and training and understands their role in fulfilling the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes.
• Effectively controls cash and assets and ensures adherence to cash handling policies.
• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Executes plans to improve customer satisfaction through regular utilization & communication of customer feedback program (SMG website), customer callbacks, and refining results to create improvement plans.
• Engages the local community; builds strong relationships that result in partnerships within the community, win-win opportunities, and sales growth.
• Controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders/build to/inventory management) and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Ensures product quality meets Donatos standards and guest expectations.
• Properly executes, enforces, and manages food safety and sanitation requirements.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
• Coaches and counsels the team to achieve restaurant and personal development goals.
• Assists all management in developing and ensures the Readiness Checklist process is utilized by all management team members.
• Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results.
• Assumes accountability for P & L results.
• Delegates responsibility among team members for achieving financial results.
• Identifies areas of opportunity and implements action plans to achieve cost reductions.
• Monitors sales volumes and adjusts projections accurately.
• Conducts meetings such as product rollouts, manager meetings, monthly safety meetings, operating systems, etc.

Donatos is an Equal Opportunity/ Affiramtive Action Employer:

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.