Restaurant Manager

Pickle Roofing Solutions; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Hornblower Group is seeking a Restaurant Manager to direct dining cabin and galley operations, ensuring top-tier food, beverage service, and profitable vessel-wide operations. The role requires strong hospitality leadership and adherence to RESPECT standards across all shifts.

The ideal candidate will have 5+ years in high-volume restaurant settings, supervisory experience, and relevant certifications (RAMP, SERV Safe).

Qualifications

• High school diploma or equivalent required.
• Minimum of five (5) years of total restaurant experience in full-service, high-volume environment.
• Must have supervisory experience.
• Associates or Bachelor's degree in related field preferred.
• RAMP Certification required.
• SERV Safe Certification required.

Responsibilities

• Provide exceptional hospitality to guests and shipmates.
• Rotate as shift manager and supervise staff to ensure quality service.
• Coordinate with other departments to meet guest needs and special requests.
• Conduct pre-cruise meetings and brief crew on procedures.
• Maintain safety and sanitation standards in line with regulations and guidelines.
• Develop and implement programs to improve service quality and guest experience.
• Lead by example and foster teamwork among crew members.
• Assist in hiring, training, and development of restaurant staff.
• Operate restaurant systems (POS, inventory, reservations) and reconcile cash/credit sales.
• Create staffing schedules within budgeted guidelines.

Skills

Supervisory experience

Hospitality focus

Customer service orientation

Education

High school diploma or equivalent

Associates or Bachelor's degree preferred

Tools

RAMP Certification

SERV Safe Certification

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.

Position Summary:

The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal serviceand entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain highest standards of safety for customers and staff
• Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
• Develop and execute programs that improve the level of service and product quality
• Lead by example; maintain highest level of professionalism, integrity, and strong work habits
• Develop strong teamwork within the crew
• Assist in hiring, training, and development of all restaurant shipmates
• Help develop and execute shipmate incentive programs
• Maintain good working relationships with other departments (marine, sales, and administration)
• Attend all scheduled meetings
• Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconcile onboard cash and credit sales with the point-of-sale system
• Review timekeeping records for each shift to ensure accuracy
• Create schedule for assigned department ensuring proper staffing within budgeted guidelines
• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent required
• Minimum of five (5) years of total restaurant experience in full-service, high volume environment
• Must have supervisory experience
• Associates or Bachelor's degree in related field preferred
• Responsible alcohol service requirements—RAMP Certification required
• Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required

#HB1

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.