Restaurant Manager

Friendly's Restaurants; Pasadena (MD); On-site; USD 54,000 - 68,000; Full time

Job summary

An established industry player is seeking a passionate Restaurant Manager to lead their team in delivering exceptional guest experiences. This role involves maintaining high standards of service, training staff, and ensuring the restaurant runs smoothly during peak hours. The ideal candidate will demonstrate strong leadership and character, effectively manage high-pressure situations, and foster a positive work environment. Join a dynamic team and contribute to the growth and success of a beloved dining destination, where your leadership can make a significant impact on guest satisfaction and team morale.

Qualifications

• Strong leadership skills to manage staff and operations.
• Ability to handle high-stress situations effectively.

Responsibilities

• Ensure smooth restaurant operations and profitability.
• Train staff and maintain safety and food quality standards.

Skills

Leadership

Guest Service

Conflict Resolution

Staff Training

Food Safety Standards

Job description

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Role Purpose: To keep the restaurant running smoothly while increasing profitability and growing sales.

Essential Functions

1. Be a strong leader and visible on the floor during all peak periods.
2. Demonstrate the Vision, Mission, and Values of Friendly Restaurants Inc.
3. Be involved in the guest service experience.
4. Respond to guest complaints following the recovery system.
5. Reinforce positive guest experiences to encourage repeat business.
6. Float the restaurant to ensure a positive work environment.
7. Maintain a good work ethic every shift.
8. Demonstrate strong character and distinguish yourself as the leader on every shift.
9. Train staff to follow restaurant procedures.
10. Maintain safety and food quality standards.
11. Handle high-stress situations calmly and with good judgment to please guests and keep staff focused on their daily goals.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industries: Restaurants

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Locations and salary ranges:

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