Restaurant Manager

Shake Shack; North Wales (Montgomery County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, dental, vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Shake Shack is looking for an experienced restaurant leader to oversee daily operations, ensuring top-tier guest satisfaction and brand integrity. You will coach and develop a fast-paced team, driving hospitality excellence across shifts and services.

In this role, you will balance people management with operational controls, promoting Shake Shack’s values in the local community and events. A passion for service and food quality is essential, with strong communication and teamwork skills.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide the highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plans to promote the Shake Shack brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Team management

Customer service

Operations

Training and development

Tools

POS systems

Job description

*Our secret to leading the way in hospitality? We put our people first!*

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

*Job Responsibilities*

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

*Job Qualifications*

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

*Benefits At Shake Shack*

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• * Medical, Dental, and Vision Insurance*
• * Employer Paid Life and Disability Insurance*
• * 401k Plan with Company Match*
• * Paid Time Off*
• * Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• * Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities
• Eligibility criteria applies

*About Us*

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built… and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

*Shake Shack is an Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.