General Manager

Amirian Management Company; Norco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A restaurant management firm in California is seeking a Restaurant Manager who will lead daily operations and ensure guest satisfaction. The ideal candidate will manage staff, handle financial performance, and uphold food safety standards. Responsibilities include training staff, resolving complaints, and maintaining compliance with health regulations. Strong financial management and leadership skills are essential for this role. The position requires working 50 hours a week or more based on restaurant needs.

Qualifications

• Proven experience in managing a restaurant environment.
• Excellent leadership skills to recruit and develop team members.
• Strong financial acumen to manage restaurant profitability.

Responsibilities

• Oversee daily operations and staff performance.
• Ensure guest satisfaction and manage complaints effectively.
• Maintain compliance with health and safety regulations.

Skills

Leadership

Financial management

Customer service

Staff training

Food safety knowledge

Education

ServSafe certification

Job description

Restaurant Manager (Amirian Management Company) – lead and oversee daily restaurant operations, staff, financial performance, and guest experience.

Summary

The Restaurant General Manager is responsible for creating a culture that reflects the company values. Responsibilities include managing the daily operations of the restaurant, including selection, development and performance management of employees. The Restaurant General Manager oversees inventory and ordering of food and supplies, optimizes profits and ensures guests are satisfied with their dining experience. The Restaurant General Manager reports to the District Manager.

Financial

• Adhere to company standards and service levels to increase sales.
• Manage costs to meet budget targets focusing on, but not limited to, cost of sales, labor costs, and cash over/short.
• Analyze variances and initiate corrective actions with a high sense of urgency.
• Ensure that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food Safety & Planning

• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures and complying with health and legal regulations.
• Ensure consistent high quality food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Maintain accurate inventory and control cost of goods.
• Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributor, and schedule the delivery of food and supplies.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Complete weekly Food Excellence Self-Assessment.

Guest Service

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operations

• Ensure a safe working environment for employees and guests to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured. Call Medcor in case of an employee injury.
• Manage shifts, including daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Complete one Food Excellence audit on the restaurant each week.

Personnel

• Recruit, select, train, assign, supervise, coach, counsel, and when necessary, terminate employees.
• Ensure all employees complete training.
• Communicate job expectations, plan, monitor, and enforce policies and procedures.
• Develop employees by providing ongoing feedback and establishing performance expectations.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure the restaurant is fully staffed for all shifts.
• Conduct a monthly meeting with staff.
• Develop employees to become Shift Leaders and future General Managers.

Accountabilities

• Maintain compliance with all state, local and federal regulations, as well as company policies and procedures. Perform loss prevention audits to ensure all laws are followed.
• Uphold company’s purpose and values.
• Keep District Manager promptly and fully informed of all issues and take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities in a timely and effective manner.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity and efficiency.
• Accomplish company goals by accepting ownership.
• Perform other duties and responsibilities as required or requested.

Work Schedule

• Work 50 hours/week, or more based on restaurant needs.
• Work 3 of the busiest days.
• Work at least 2 opening, 2 mid- and 1 closing shift.