Restaurant Manager

PJW Restaurant Group; Hatfield Township (PA); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

401(k) & 401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Paid training

Referral program

Weekly pay

Employee perks program

Job summary

PJ Whelihan's Restaurant + Pub in Hatfield, PA, is seeking a Front of House Manager to support the General Manager in planning, organizing, and training to meet restaurant objectives. You’ll oversee sales, labor and food costs, guest service, food quality, and sanitation.

This role requires supervisory experience in a high-volume, full-service setting with ServSafe certification and strong leadership. You’ll manage staff, budgets, and ensure a welcoming guest experience while driving performance.

Qualifications

• At least 1 year supervisory experience in a high-volume, full-service restaurant.
• ServSafe Certification required.
• Ability to lead and make decisions using restaurant management guidelines.
• Ability to analyze P&L statements and work within a budget.
• Friendly, approachable attitude and ability to communicate effectively to employees, management and guests.
• Have a "can-do" attitude, initiative, and the willingness to learn and execute quickly.
• Ability to manage multiple priorities and tasks.
• Basic computer skills and ability to work with a scheduling, time and attendance and POS system.

Responsibilities

• Ensure guests feel welcome and receive friendly, courteous service at all times.
• Support servers and host staff and check-in with guests to validate service meets standards.
• Achieve objectives in sales, service, quality, appearance, and sanitation through training and a positive work environment.
• Control cash and receipts per restaurant policies.
• Partner with the General Manager on hiring decisions.
• Fill in where needed to ensure guest service across Front/Back of House.
• Develop staff in service, food presentation, safety and sanitation.
• Prepare forms, reports and schedules in a timely manner.
• Provide feedback and coaching; document performance.
• Assist GM with marketing and promotions.
• Enforce policies and administer corrective action for violations.
• Schedule staff to meet activity and labor cost objectives.
• Ensure compliance with health, safety and labor regulations.

Skills

Supervisory experience

ServSafe

Leadership & decision-making

P&L analysis

Customer service

Proactive attitude

Multitasking

POS & scheduling

Tools

POS system

Scheduling software

Job description

Now hiring Front of House Managers at PJ Whelihan's Restaurant + Pub in Hatfield, PA!

Our Front of House Restaurant Managers are instrumental in our day-to-day restaurant operations. In this role, you’ll support the General Manager in the planning, organizing, and training necessary to achieve restaurant objectives. As a Restaurant Manager with PJWRG, you’ll oversee sales, labor and food costs, employee hiring and retention, guest service, food quality, and sanitation.

Reports to: AGM/ GM

With a name that pays tribute to our founder’s grandfather, each PJ Whelihan’s has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you’ll find an impressive TV package that helps make PJ’s the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

Front of House Manager Responsibilities:

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.


• Must be present and supportive for servers and hostess staff and check-in with guests to validate service consistently meets standards.


• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.


• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.


• Partner with the General Manager in making employment and termination decisions.


• Fill in where needed to ensure guest service standards and efficient operations in Front or Back of the House.


• Continually strive to develop your staff in all areas of service, food presentation, safety and sanitation.


• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.


• Provide timely and constructive feedback and coaching to employees regarding their performance. Ensure both positive and negative performance is documented and communicated accordingly.


• Assist General Manager to develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.


• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.


• Schedule servers and hostesses as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.


• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

Front of House Manager Qualifications:

• At least 1 year of supervisory experience in a high-volume, full-service restaurant concept


• ServSafe Certification required


• Ability to lead and make decisions using, restaurant management guidelines


• Ability to analyze P & L statements and work within a budget


• A friendly, approachable attitude and ability to communicate effectively to employees, management and guests


• Have a "can-do" attitude, initiative, and the willingness to learn and execute quickly


• Ability to manage multiple priorities and tasks


• Possess basic computer skills and the ability to work with a scheduling, time and attendance and POS system

About PJW Restaurant Group:

PJW Restaurant Group has been successful for more than three decades by striving for more. Our energy manifests itself in every concept we create, dish we develop, and drink we serve. We are dedicated to providing experiences that our guests look forward to.

We draw inspiration - and sustenance - from both the neighborhoods we are rooted in and our more than 1,800 employees. Nothing makes us happier than seeing a serving job get passed down from sibling to sibling or watching a line cook grow into a manager.

PJW Restaurant Group creates community destinations. We never stop pushing ourselves to elevate all we offer our guests, and we never settle for less than our best.

Nothing moves forward by standing still, so we will continue growing, continue innovating, and continue raising the bar.

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• 401(k) & 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Paid time off


• Paid training


• Referral program


• Weekly pay


• Employee perks program

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